Polycom 3725-76302-001LI Hunt Groups

Hunt Groups Call Server Configuration

Polycom, Inc. 261

See also:

“Preliminary/Postliminary Scripting” on page254

“Script Debugging Dialog Box for Preliminaries/Postliminaries” on

page2 57

Hunt Groups

A hunt group is a set of endpoints that share an alias or aliases. Hunt groups

can be used to define a dial string shared by a group of people, such as a

technical support number. When the Polycom DMA system Call Server

resolves a dial string to the hunt group’s alias, it selects a member of the group

and tries to terminate the call to that member.

The system selects hunt group members in round-robin fashion. It skips

members that are in a call or have unconditional call forwarding enabled. If the

selected group member rejects the call or doesn’t answer before the timeout,

the system tries the next group member.

If all members have been attempted (or skipped) without successfully

terminating the call, the system sends the BUSY message to the caller.

Registered endpoints can add themselves to a hunt group by dialing the

vertical service code (VSC) for joining (default is *71) followed by the hunt

group alias. They can leave a hunt group by dialing the VSC for leaving

(default is *72) followed by the hunt group alias. An endpoint can belong to

multiple hunt groups.

The Hunt Groups page lists the defined hunt groups and lets you add, edit,

and delete hunt groups.

The following table describes the fields in the list.