DMA OperationsGuide Upgrading the Software
392 Polycom, Inc.
11 Log back in and:
aIn a two-server cluster, verify on the Dashboard that both servers are
up and the private network connection is operating properly.
bGo to Maintenance > Software Upgrade and check the Operation
History table.
cIf the upgrade requires a new license activation key code or codes,
obtain and install them as described in “Add Licenses” on page82.
12 If this cluster is part of a supercluster, do the following:
aGo to Network > DMAs, and rejoin this cluster to the supercluster.
See “Supercluster Procedures” on page233.
bGo to Network > Site Topology > Territories and reassign territory
responsibilities back to this cluster. Or, if previously integrated with a
Polycom RealPresence Resource Manager or CMA system, go to
Admin > Integrations > Resource Management System. and
reestablish the integration.
Integration with a resource management system imports the site
topology data, including territory assignments, from that system.
13 Call Polycom Global Services if:
—After waiting significantly longer than the estimated install time,
you’re still unable to log back in.
—You can log in, but the Dashboard shows only one server for a
two-server cluster.
—The package version numbers on the two servers are not the same.
14 For a supercluster, repeat the above procedure for each additional cluster.
To roll back an upgrade, restoring the previous version
1Go to Maintenance > Software Upgrade.
2Verify that you want to downgrade the system to the rollback version
shown and that you’re prepared for a system restart, if required.
Most rollbacks will require a restart.
Note
You may need to restart your browser or flush your browser cache in order to log
back into the system.
Caution
Be sure you select the cluster you just upgraded (the one you’re logged into) and
join it to another cluster, not the other way around.