Polycom 3725-76302-001LI manual To roll back an upgrade, restoring the previous version

DMA Operations Guide Upgrading the Software

Note

You may need to restart your browser or flush your browser cache in order to log back into the system.

11Log back in and:

a In a two-server cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly.

b Go to Maintenance > Software Upgrade and check the Operation History table.

c If the upgrade requires a new license activation key code or codes, obtain and install them as described in “Add Licenses” on page 82.

12If this cluster is part of a supercluster, do the following:

a Go to Network > DMAs, and rejoin this cluster to the supercluster. See “Supercluster Procedures” on page 233.

Caution

Be sure you select the cluster you just upgraded (the one you’re logged into) and join it to another cluster, not the other way around.

bGo to Network > Site Topology > Territories and reassign territory responsibilities back to this cluster. Or, if previously integrated with a Polycom RealPresence Resource Manager or CMA system, go to Admin > Integrations > Resource Management System. and reestablish the integration.

Integration with a resource management system imports the site topology data, including territory assignments, from that system.

13Call Polycom Global Services if:

—After waiting significantly longer than the estimated install time, you’re still unable to log back in.

—You can log in, but the Dashboard shows only one server for a two-server cluster.

—The package version numbers on the two servers are not the same.

14For a supercluster, repeat the above procedure for each additional cluster.

To roll back an upgrade, restoring the previous version

1Go to Maintenance > Software Upgrade.

2Verify that you want to downgrade the system to the rollback version shown and that you’re prepared for a system restart, if required.

Most rollbacks will require a restart.

392 Polycom, Inc.