DMA Operations Guide

Upgrading the Software

 

 

7Log back in and:

a In a two-server cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly.

bGo to Maintenance > Software Upgrade and check the Operation History table.

8If this cluster is part of a supercluster, do the following:

a Go to Network > DMAs, and rejoin this cluster to the supercluster. See “Supercluster Procedures” on page 233.

Caution

Be sure you select the cluster you just downgraded (the one you’re logged into) and join it to another cluster, not the other way around.

bGo to Network > Site Topology > Territories and reassign territory responsibilities back to this cluster. Or, if previously integrated with a Polycom RealPresence Resource Manager or CMA system, go to Admin > Integrations > Resource Management System. and reestablish the integration.

Integration with a resource management system imports the site topology data, including territory assignments, from that system.

9Call Polycom Global Services if:

After waiting significantly longer than the estimated install time, you’re still unable to log back in.

You can log in, but the Dashboard shows only one server for a two-server cluster.

The package version numbers on the two servers are not the same. See also:

“Management and Maintenance Overview” on page 347 “Upgrading the Software” on page 388

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Polycom, Inc.

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