Polycom 3725-76302-001LI manual Call Detail Records CDRs, Property Changes, Exporting CDR Data

DMA Operations Guide Call Detail Records (CDRs)

Property Changes

The Property Changes list provides more information about the selected conference, listing every change in the value of a conference property during the course of the conference. The following table describes the fields in the list.

Table 14-6Information in the Property Changes list

Column	Description
Name	Name of the call property.
Value	Value assigned to the property.
Time	Date and time of the property change.
Sequence	Identifies when in the order of changes to this call this
	property change occurred.

See also:

“System Reports” on page 407 “Call History” on page 408

Call Detail Records (CDRs)

In addition to the online call and conference history reports, the Polycom DMA system generates call detail records (CDRs) for all calls and conferences, which you can download.

The procedure for exporting CDRs and the record layouts are described in the sections that follow.

Exporting CDR Data

From the Call History or Conference History page, you can use the Export CDR Data command to download call detail records (CDRs) for the time period you specify.

To download CDRs

1Go to Reports > Call History (or Conference History).

2 In the Actions list, click Export CDR Data.

3In the Export Time Frame dialog box, set the Start Date and time and the End Date and time you want to include.

The defaults provide all CDR data for the current day.

412 Polycom, Inc.