Polycom 3725-76302-001LI manual Microsoft Exchange Server Integration

Microsoft Exchange Server Integration Integrations with Other Systems

Note

Polycom Implementation and Maintenance services provide support for Polycom solution components only. Additional services for supported third-party Unified Communications (UC) environments integrated with Polycom solutions are available from Polycom Global Services, and its certified Partners, to help customers successfully design, deploy, optimize, and manage Polycom visual communication within their third-party UC environments. UC Professional Services for Microsoft Integration is mandatory for Polycom Conferencing for Microsoft Outlook and Microsoft Office Communications Server integrations. Please see http://www.polycom.com/services/professional_services/index.html or contact your local Polycom representative for more information.

Exchange Server integration can’t be enabled, and the Polycom DMA system doesn’t support virtual meeting rooms (VMRs) created by the Polycom Conferencing Add-in for Microsoft Outlook, in Maximum security mode. See “The Consequences of Enabling Maximum Security Mode” on page 54.

As with other Outlook meeting requests, the meeting organizer invites attendees and specifies where and when to meet. “Where” in this case is a conference room, or virtual meeting room (VMR), on the Polycom DMA system. The VMR number is generated by the add-in.

The invitees may include conference-room-based Polycom HDX systems as well as users with Polycom HDX personal conferencing endpoints. Polycom HDX systems monitor an Exchange mailbox (either their own or a linked user’s) for Polycom Conferencing meeting invitations.

Invitees with a desktop conferencing client (Microsoft Office Communicator, Polycom m100, or Polycom CMA Desktop) can join the meeting by clicking a link in the Outlook reminder or calendar. Invitees with a Polycom HDX endpoint can join by clicking a link on the HDX system’s reminder.

The add-in also sends Polycom Conferencing meeting invitations to a Polycom Conferencing user mailbox on the Exchange server. The Polycom DMA system accepts or declines these invitations. A meeting invitation is declined if:

•The VMR number is in use by any other conference room (calendared, enterprise, or custom).

•The user sending the invitation isn’t in the Polycom DMA system’s Active Directory cache.

•The invitation contains invalid or incomplete meeting data (the machine-readable metadata block at the bottom of the invitation labeled “POLYCOM VMR ENCODED TOKEN” and preceded with a warning not to edit).

•The meeting’s duration exceeds the system’s Conference Duration setting (see “Conference Settings” on page 193).

•The conference or chairperson passcode is not valid (see “Adding Passcodes for Enterprise Users” on page 174).

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