System Log Files System Management and Maintenance
Polycom, Inc. 377
See also:
“Alerts” on page 359
System Log Files The System Log Files page lists the available system log file archives and lets
you run the following Action list commands:
•Roll Logs — Closes and archives the current log files and starts new log
files. If you have a supercluster, you’re prompted to choose the cluster
whose log files you want to roll.
• Download Active Logs — Creates and downloads an archive that
contains snapshots of the current log files, but doesn’t close the current log
files. If your system is a two-server cluster, in the File Download dialog
box you can select which server’s logs to download.
• Download Archived Logs — Downloads the selected log file archive.
• Delete Archived Logs —Deletes the selected log file archive. Only users
with the Auditor role can delete archives, and only archives that have been
downloaded can be deleted. We recommend regularly deleting
downloaded log file archives in order to free up disk space.
• Show Download History — Displays the Download History list for the
selected log file archive, showing who downloaded the archive and when.
This command is only available if the selected archive has been
downloaded.
You can change the logging level, rolling frequency, and retention period at
Admin > Local Cluster > Logging Settings. See “Logging Settings” on
page81.
The archives are Gzip-compressed tar files. Each archive contains a number of
individual log files.
The detailed technical data in the log files is not useful to you, but can help
Polycom Global Services resolve problems and provide technical support for
your system.
In such a situation, your support representative may ask you to download log
archives and send them to Polycom Global Services. You may be asked to
manually roll logs in order to begin gathering data anew. After a certain
amount of the activity of interest, you may be asked to download the active
logs and send them to Polycom Global Services.
The following table describes the fields in the System Log Files list.