Polycom 3725-76302-001LI manual 400

DMA Operations Guide Upgrading the Software

Note

You may need to restart your browser or flush your browser cache in order to log back into the system.

eLog back in and, in a two-server cluster, verify on the Dashboard that both servers are up and the private network connection is operating properly.

fGo to Maintenance > Software Upgrade and check the Operation History table.

gIf the upgrade requires a new license activation key code or codes, obtain and install them as described in “Add Licenses” on page 82.

hGo to Network > DMAs and join this cluster to cluster A to create a supercluster.

You now have a new supercluster consisting of two upgraded clusters.

6For each additional cluster, repeat step 5 of this procedure to upgrade it and add it to the new supercluster.

7On any cluster of the new supercluster, do the following:

a Go to Network > Site Topology > Territories and restore the territory

assignments that you recorded at step 3a of this procedure. Or, if previously integrated with a Polycom RealPresence Resource Manager or CMA system, go to Admin > Integrations > Resource Management System. and reestablish the integration.

Integration with a resource management system imports the site topology data, including territory assignments, from that system.

bGo to Network > DMAs and return each cluster to service.

cVerify, and restore or update if necessary, other supercluster configuration settings.

You should now have a fully functional upgraded supercluster.

8Call Polycom Global Services if, for any cluster:

—After waiting significantly longer than the estimated install time, you’re still unable to log back in.

—You can log in, but the Dashboard shows only one server for a two-server cluster.

—The package version numbers on the two servers are not the same.

400 Polycom, Inc.