Recommended Regular Maintenance

System Management and Maintenance

 

 

Auditor Responsibilities

As a Polycom DMA system auditor, you’re responsible for managing the system’s logging and history retention. You should be familiar with the following configurations and operations:

Configuring logging for the system. See “Logging Settings” on page 81. These settings affect the number and the contents of the log archives available for download from the system. See “System Log Files” on page 377. Polycom Global Services personnel may ask you to adjust the logging configuration and/or download and send them logs.

Configuring history retention levels for the system. See “History Retention Settings” on page 281. These settings affect how much system activity history is retained on the system and available for download as CDRs. See “Call History” on page 408, “Conference History” on page 410, and “Call Detail Records (CDRs)” on page 412.

Auditor Best Practices

The following are some of our recommendations for auditing best practices:

Unless otherwise instructed by Polycom Global Services, configure logging at the production level with a rolling frequency of every day and a retention period of 60 days. If hard drive space becomes an issue, decrease the retention period incrementally until the disk space issue is resolved.

Download log archives regularly and back them up securely (preferably offsite as well as onsite). Delete downloaded log archives to free up disk space.

Export CDRs regularly and back them up securely (preferably offsite as well as onsite).

Recommended Regular Maintenance

Perform the following tasks to keep your Polycom DMA system operating trouble-free and at peak efficiency. These tasks can be done quickly and should be run at least weekly.

Regular archive of backups

Log into the Polycom DMA system, go to Maintenance > Backup and Restore, and check for new backups. If there are new backups, download and archive the latest one. Delete backups after downloading in order to free up disk space.

Polycom, Inc.

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Polycom 3725-76302-001LI manual Recommended Regular Maintenance, Auditor Responsibilities, Auditor Best Practices