Polycom 3725-76302-001LI manual Call History

DMA Operations Guide Call History

Call History

The Call History page lets you view detailed records of calls and download CDRs (call detail records). The list includes point-to-point calls through Call Server and VMR calls through Conference Manager.

The search pane above the list lets you find calls matching the criteria you specify. Click the down arrow to expand the search pane. You can search for an originator or destination device by its name, alias, or IP address.

The Start After and Start Before settings are always active and define the time range during which the calls to find begin. Optionally, use End Before to find only calls that ended by the specified time. Use End After to find calls that extended beyond the specified time; this is useful for finding very long calls. When setting the date/time range for your search, keep in mind that retrieving a large number of records can take some time.

Note

You can also access the call history of a specific device by selecting it on the Endpoints page and clicking View Call History.

If a call traversed multiple clusters in a supercluster, each cluster contains some of its call history data. If one of those clusters is unavailable when you view the call’s history, that history may be incomplete.

After you search for calls, the Call History page lists the calls in the time range you specified. If there are more than 500, the first page lists the first 500, and the arrow buttons below the list let you view other pages.

The Export CDR Data command (in the Actions list) lets you download call detail records (CDRs) for the time period you specify. See “Call Detail Records (CDRs)” on page 412.

The Export Search Results command lets you download just the records displayed on the page (the current search results). A Save dialog box prompts you to select a location for the downloaded file. The default filename is CDRSearchExport.tar. This is a troubleshooting feature. To aid in resolving a problem, Polycom Global Services may ask you to use specific search criteria to retrieve certain call records, download them, and send the file to them for analysis of the records.

The Show Call Details command opens the Call Details dialog box, which provides detailed information about the selected call. See “Call Details Dialog Box” on page 89

When you select a call associated with a conference, the Display Conference command lets you switch from the Call History page to the Conference History page, displaying the associated conference.

The following table describes the fields in the list.

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