Polycom 3725-76302-001LI manual Microsoft Active Directory health

Recommended Regular Maintenance System Management and Maintenance

Microsoft Active Directory health

If the Polycom DMA system is integrated with an Active Directory, check the following (you must be logged in as an enterprise user):

•Reports > Microsoft Active Directory Integration (see “Active Directory Integration Report” on page 418). Check the status and results of the last cache update, and verify that membership information for imported groups, if any, was successfully loaded.

•Reports > Conference Room Errors (see “Conference Room Errors Report” on page 422). Check:

—The total number of users and the number of users with conference room IDs. Make sure both are about what you would expect for your system (it may be helpful to keep records for comparison over time). Contact your Active Directory administrator if necessary.

—The number of users with blank, invalid, or duplicate conference room IDs. These are enterprise users not properly provisioned for conferencing on the Polycom DMA system. They’re listed below. Contact your Active Directory administrator to resolve issues with these users.

•Reports > Orphaned Groups and Users (see “Orphaned Groups and Users Report” on page 421). Verify that the number of orphans is not unexpectedly large.

•Reports > Enterprise Passcode Errors (see “Enterprise Passcode Errors Report” on page 424). If you’re assigning conference and/or chairperson passcodes to enterprise users, verify that the number of passcode errors is not unexpectedly large.

Security configuration

Go to Admin > Local Cluster > Security Settings and verify that the security settings are what you expect (we strongly recommend always using the high security mode). Any departure from the settings you expected to see may indicate that your system has been compromised. See “Security Settings” on page 48.

Certificates

Go to Admin > Local Cluster > Certificates and verify that the list of certificates contains the certificates you’ve installed and looks as you would expect (an archived screen capture may be helpful for comparison).

Display the details for any certificate you’ve installed and verify they are as expected (again, an archived screen capture may be helpful for comparison).

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