Recommended Regular Maintenance System Management and Maintenance
Polycom, Inc. 351
Microsoft Active Directory health
If the Polycom DMA system is integrated with an Active Directory, check the
following (you must be logged in as an enterprise user):
• Reports > Microsoft Active Directory Integration (see “Active Directory
Integration Report” on page 418). Check the status and results of the last
cache update, and verify that membership information for imported
groups, if any, was successfully loaded.
• Reports > Conference Room Errors (see “Conference Room Errors
Report” on page42 2). Check:
—The total number of users and the number of users with conference
room IDs. Make sure both are a bout what you would expect for your
system (it may be helpful to keep records for comparison over time).
Contact your Active Directory administrator if necessary.
—The number of users with blank, invalid, or duplicate conference room
IDs. These are enterprise users not properly provisioned for
conferencing on the Polycom DMA system. They’re listed below.
Contact your Active Directory administrator to resolve issues with
these users.
• Reports > Orphaned Groups and Users (see “Orphaned Groups and
Users Report” on page 421). Verify that the number of orphans is not
unexpectedly large.
• Reports > Enterprise Passcode Errors (see “Enterprise Passcode Errors
Report” on page424). If you’re assigning conference and/or chairperson
passcodes to enterprise users, verify that the number of passcode errors is
not unexpectedly large.
Security configuration
Go to Admin > Local Cluster > Security Settings and verify that the security
settings are what you expect (we strongly recommend always using the high
security mode). Any departure from the settings you expected to see may
indicate that your system has been compromised. See “Security Settings” on
page48.
Certificates
Go to Admin > Local Cluster > Certificates and verify that the list of
certificates contains the certificates you’ve installed and looks as you would
expect (an archived screen capture may be helpful for comparison).
Display the details for any certificate you’ve installed and verify they are as
expected (again, an archived screen capture may be helpful for comparison).