General Troubleshooting

9.2 General Troubleshooting

Table 9-1 General Troubleshooting—Mariner and Voyager

 

 

 

 

 

 

Symptom

Possible Cause

Action

 

 

 

 

 

 

 

Cannot find data file

Did not save the spectrum

Reacquire spectrum. Save

 

 

 

to a .DAT file

.DAT file.

 

 

 

 

 

 

 

Error message displayed

You are currently

Stop the Experiment. See

 

 

when opening PSD data

acquiring the PSD DAT

the Voyager

 

 

file

file and have not stopped

Biospectrometry

 

 

 

the experiment

Workstation User’s Guide.

 

 

 

 

 

 

 

Parts of other software

Multiple application

Close applications not in

 

 

windows are displayed on

windows overlap

use, then minimize and

 

 

top of the Data Explorer

 

maximize the Data

 

 

window, or toolbar buttons

 

Explorer window to

 

 

or status indicators are

 

refresh the display.

 

 

not displayed

 

 

 

 

 

 

 

 

 

“Failed to create empty

Chromatogram and

Resize the Output window

 

 

document” message

Spectrum windows are too

(click-drag border) so that

 

 

 

displayed when you open

small

at least a small part of the

 

 

a data file

 

Chromatogram or

 

9

 

 

Spectrum window is

 

 

 

displayed.

 

 

 

 

 

 

Graphic Option settings

Did not select Use same

Select Use same

 

 

are not applied to all

settings for all graphs

settings for all graphs

 

 

traces

before entering settings

then click Apply.

 

 

 

 

 

 

 

Data Explorer™ Software User’s Guide

9-3