SX-200 General Information Guide

Alternate Greetings: Each port can use one of eight alternate greeting sets (Open, Closed, or Temporary) to allow special greetings per port. This feature is useful in multi-tenant configurations.

Control Call Answer Time By Port: The number of rings to wait before the Auto-Attendant will answer can be controlled on a port-by-port basis, including immediate and never answer.

Flexible Mailbox Numbering (Dial plan): In addition to supporting single-digit mailboxes (1 - 8), a mailbox dial plan of 2, 3, or 4 digits can be selected.

Directory: Also known as Name Dialing. Callers may access a mailbox directory where they will be able to reach a mailbox owner by dialing the person’s first or last name rather than their mailbox number. The system can be configured for either first or last name dialing (but not both at the same time).

Caller Type-Ahead: Callers who are familiar with the system may enter their key pad selections without waiting for the system prompts.

Operator Revert: Callers may reach a live attendant at any time by dialing "0".

Fax Finder: Detects an incoming fax tone and directs it to the fax mailbox/extension.

Operator Transfer to a Mailbox: Allows an operator to transfer an outside caller to a specified mailbox where the caller will immediately hear the subscriber’s personal greeting and will be prompted to leave a message.

Quick Message Feature: Allows a caller reaching the auto-attendant to leave a message in a specific mailbox without transferring to the mailbox extension and possibly speaking live with the subscriber.

Multiple Message Capability: Allows an outside caller to leave more than one voice mail message per call, therefore saving on toll charges.

Transfer to Any PBX Extension: Allows the user to dial any internal extension defined in the PBX.

User Programmable Dial 0 Extension: Allows the user to program the dial 0 extension to any internal extension, for example, a personal or departmental secretary. The administrator can override the system default ("0" for the operator) with any valid phone number, including an external number or even a long distance number. The administrator can also override the system default on an extension by extension basis, with any valid phone number.

Voice Mail Features

Personal Greetings/Name: Subscriber name and a personal greeting can be recorded by each mailbox user.

Temporary Greeting: A personal greeting set for a specific number of days (with automatic expiration) can be recorded by each subscriber.

Password Protected Mailboxes: Access to subscriber mailboxes requires a password.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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