SX-200 General Information Guide

The ISDN Network Gateway interfaces the following SX-200 peripheral devices with the ISDN network:

•Attendant consoles

•SUPERSET telephone sets

•Industry-standard telephone sets.

Moving Stations and SUPERSET Telephones

This feature allows extensions to be moved easily from one circuit to another. Previous programming for the extension, such as name, COR, and COS, is preserved and moved with it.

Multi-Attendant Positions

The system can handle multiple attendant consoles, giving unique hold slots to each attendant. Incoming trunk calls can be programmed to appear at all consoles, or specific console(s). Similarly, Extension Dial 0 calls, Priority Dial 0 calls, Intercept To Attendant calls, can be programmed to appear at all consoles, or at a specific console(s).

Any console in a particular tenant group can switch that tenant group to Night Service or to Day Service. See Attendant Night/Day Switching. Also see Recall, and Attendant Console LDN Keys, Attendant Transparent Multi-Console Operation and Tenanting.

Music-on-Hold (MOH)

Acustomer-provided music source can be connected to the system via a Music-on-Hold/Pager Module on the Universal card or on the Music-on-Hold/Pager Module via a DNIC port. Music-on-Hold can be used with Campon, Hold, Universal Call Distribution (UCD), ACD, and other features.

Each tenant of the system can also have its own Music-on-Hold source through a DMP unit that is connected to a DNIC port. Each DMP unit is accessed by a directory number programmed in its tenant group. Up to 76 Music-On-Hold sources can be programmed (75, for the 25 tenants in Day, Night 1 and Night 2 service, and the system source).

Use of the Music-on-Hold feature may require, under applicable copyright or other provincial, local, state and/or federal rules, regulations and/or statutes, that you obtain a licence from the local performing rights society or copyright owner before you can provide music on hold to telephone users. Contact your music supplier for more information.

Music from an ONS Source

A customer-provided ONS music source can be connected to the system via an ONS port, which provides a cost-saving alternative to music from DMP and Music-on-Hold/Pager sources. Music from an ONS Source can be used with Campon, Hold, Universal Call Distribution (UCD), ACD, and other features. This feature also supports system tenants. Use of the Music from an ONS Source feature may require, under applicable copyright or other provincial, local, state and/or federal rules, regulations and/or statutes, that you obtain a licence from the local performing rights society or copyright owner before you can provide music on hold to telephone users. Contact your music supplier for more information.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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