SX-200 General Information Guide

Attendant Function Access

By pressing the console FUNCTION key and the ATT FUNCTION softkey, the Attendant can access Attendant features including

Abbreviated Dialing

Alarm (read alarms)

Application (To access CDE or maintenance)

Bell On/Off (if enabled)

Busy Out

Call Forward

Cancel All Callbacks

Cancel All Call Forwarding

DAY/NIGHT1/NIGHT2 Switching

Do Not Disturb Setup and Cancel

Flexible Night Service

Forced Trunk Release

Francais (French language prompts and messages on console)

Guest Room functions (if enabled)

Message Waiting Setup and Cancel

Send Message

Set Date

Set Time

Set Up Message

Stations

System Identifier

Trunk Status/Access/Busy Out.

For more information about Attendant functions, refer to the individual feature descriptions in this guide.

Attendant Hold Positions

The Attendant can place an extension or trunk on hold in one of eight HOLD positions. There are four hold keys. HOLD1, HOLD2, and HOLD3 are for hold positions one through three. HOLD4 is for hold positions four through eight. A call hold recall time of 10 to 240 seconds can be programmed. The default is 30 seconds.

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Mitel SX-2000 SX-200 General Information Guide Attendant Function Access, Attendant Hold Positions, Revision a 50003510

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.