SX-200 General Information Guide

Multicall Line: A Multicall Line is an appearance of one extension number on two or more telephones. This extension number can be for another SUPERSET telephone or an industry-standard telephone.When one appearance of a Multicall Line is in use, the other appearances are still available to make or answer calls.

-Call Direction, Ring and Secretarial Variants can be programmed independently for each appearance.

-There can be up to 31 appearances of any one Multicall Line on a given SUPERSET telephone.

Direct Trunk Select (DTS) Line: A DTS Line operates like a Key Line, but it directly accesses a specified dedicated CO trunk. It can be used for incoming and outgoing calls. For further information see Direct Trunk Select. The DTS trunk can appear on up to 32 SUPERSET telephones.

-There can be only one appearance of any one Direct Trunk Select Line on a SUPERSET telephone.

-Direction and Ring Variants can be programmed independently for each appearance. The direction variant allows control of the type of trunk call, incoming or outgoing or both.

-The user can transfer calls on this line to other extensions.

-DTS outgoing calls bypass ARS.

-DTS calls use the SMDR feature if enabled.

Private Line: A Private Line accesses a dedicated CO trunk directly. As operating TELCOs often provide a less expensive rate for trunks connected to private trunk lines SUPERSET telephones accommodate this type of operation. The user can transfer established calls on this line only to other SUPERSET telephones that have an appearance of the line, using privacy release.

-Personal Outgoing Line

This line is an outgoing-only line that allows the user to make an outgoing call without making the set busy to incoming calls.

-A Personal Outgoing Line has no extension number associated with it.

-There can only be one Personal Outgoing Line per SUPERSET telephone.

BLF/DSS Line: This line type is used by two distinct features; Busy Lamp Field (BLF), and optionally Direct Station Select (DSS). A BLF is an appearance of a station, SUPERSET, logical line or trunk. The LED indicator indicates the state of the BLF appearance (Idle, Busy, DND). A DSS key is a BLF appearance (of a station, SUPERSET, or logical line), associated with the key.

-A DSS key cannot be associated with a trunk BLF appearance.

Line Appearance Variants

Through CDE, the seven line types can be programmed to control call direction and ringing. Multicall Lines can also be programmed as Secretarial Lines.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.