Supporting Applications

Mitel Networks 6500 Speech-Enabled Applications

Mitel Networks 6500 Speech-Enabled Applications is a PC based, speech recognition application that routes incoming calls to a specific person or department based on spoken commands. Typically, you state the name of the person that you want to speak to and the system routes your call to the requested party.

The 6500 SE Applications have two systems: 6500 SE Attendant and the 6500 SE Unified Messaging.

The 6500 SE Attendant system has the following key features:

•Users can place a call to any number in the corporate directory by stating a name, exten- sion, or department

•Internal users who have the required system privileges can call into the system from an external number and place a call to any number that is in the corporate directory by using speech

•Registered users can program their own directory list of frequently called numbers and then place calls to those numbers by using speech.

The 6500 SE Unified Messaging system has the following key features:

•Provides all the functionality of the 6500 SE Attendant plus allows users to access their email and voice mail messages in their inbox of Microsoft Outlook through spoken com- mands. Users can address messages by name and use voice commands to search or sort messages by sender or message type.

•With the Fax Integration software, users can use their telephone to identify incoming faxes in their inbox of Microsoft Outlook and forward the fax message to a fax machine of their choice.

•With the Calendar and Task Management software, users can use their telephone to manage their appointments, tasks, and meeting requests in Microsoft Outlook.

The 6500 SE Applications interface to the system via a number of DNIC ports.The auto attendant is available in two- to 24- port configurations in 2-port increments.

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Mitel sx-200, SX-2000 manual Mitel Networks 6500 Speech-Enabled Applications
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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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