SX-200 General Information Guide

Subattendant - Calls Waiting Indication

The Calls Waiting indicator appears in all call processing states and is displayed in the Subattendant C/W (Calls Waiting) area of the display. The Calls Waiting indicator appears in the top right corner of the display, directly below the area where the Forwarding flag appears. The Call Waiting flag takes precedence over the Message Waiting and Mic On flags when clashes occur.

The Subattendant may have calls from outside trunks and extensions queued that are waiting to be answered. The number shown by the Calls Waiting Indicator is the total number of calls in the queue. This includes only calls ringing LDN’s (or the Recall key) that appears on the Subattendant set and any calls ringing the night bell. Each new call ringing the Subattendant position increments the indicator; similarly, the indicator is decremented each time a caller hangs up.

Subattendant - Date and Time Setup

When the Subattendant position is idle, it continually displays the time and date (day, month year) on the LCD display. The time may be displayed in 12- or 24-hour format depending on the system feature settings. The Subattendant can change the time and/or date by using the Subattendant SUPERKEY and softkeys.

Subattendant - Hold Positions

This feature provides the Subattendant with up to six hold position keys. When enabled, the hold position keys permit the Attendant to answer other LDN or Prime lines without having to release current calls on the Subattendants telephone first. The Subattendant can transfer a current incoming call to one of the hold positions by selecting the corresponding hold position key. The call in then placed in the hold position, releasing the prime line for the Subattendant to receive another incoming call.

The indicator for the hold position to which the call has been transferred flashes, indicating to the Attendant that a call is currently occupying that hold position. The Add Held softkey appears when an incoming call is transferred to a hold position. Should all programmed hold positions at a Subattendant position become occupied, incoming calls on the Subattendant prime line may be placed on hold by selecting the red hold key. The red hold key places the incoming call on a hard hold on the Subattendant prime line, but since the line is occupied subsequent LDN calls cannot be answered until the call on hard hold is released.

Note: The Add Held prompt softkey is provided to permit the Subattendant to pickup calls currently in hold positions and add them to an existing conversation on one of the set’s active lines to create a three party conference.

Subattendant - Listed Directory Number (LDN) Keys

Each Subattendant can have up to six keys programmed as Listed Directory Number (LDN) keys. The LDN keys appear on the Subattendants telephone line keys. The LDNs may be programmed to appear on other Subattendant telephones or Attendant Consoles to permit greater call handling flexibility. When this occurs, the COS and Tenant of the Subattendant LDN is taken from the Subattendant or Console with the lowest bay, slot and circuit on which the LDN is programmed.

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Mitel SX-2000 Subattendant Date and Time Setup, Subattendant Hold Positions, Subattendant Listed Directory Number LDN Keys
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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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