SX-200 General Information Guide

Mitel Express Messenger

NuPoint Messenger - Softkey Support.

Single Button Transfer to Voice Mail.

Centralized Voice Mail: Centralized voice mail allows one voice mail device to service several interconnected PBXs in a SX-200 system with LIGHTWARE 17or greater software.

Voice Mail on COV Ports: Voice Mail devices may use the Mitel Networks COV interface.

Voice Mail on DNIC Ports: Voice Mail devices may use the Mitel Networks DNIC interface.

Voice Mail on ONS Ports: This feature integrates an SX-200 EL or SX-200 ML system with an ONS Voice Mail system. The integration is based on the use of system abbreviated dial numbers. This eliminates several dialing steps involved in the sending and retrieving of voice mail messages.

MITEL Express Messenger: MITEL Express Messenger allows a single voice mail card to provide either two, four , six, or eight voice mail ports to a system operating with LIGHTWARE 17 or greater software. The voice mail card sits in a peripheral interface card slot.

NuPoint Messenger - Softkey Support: NuPoint Messenger is a PC-based, voice mail and messaging system. Softkey Support allows users to press a softkey instead of dialing single-digit codes to select features. Some other softkey examples are Keep, Discard, Rewind and Fast Forward. Users of sub-attendant consoles and the SUPERSET 420, SUPERSET 430, SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephone can use this feature. Softkey support is only available when NuPoint Messenger has a DNIC connection.

Single Button Transfer to Voice Mail: The Single Button Transfer to Voice Mail feature provides a voice mail key that transfers a caller to a user’s voice mail. The voice mail key can be programmed as a feature key, and in some cases can appear as a softkey. The voice mail key functions under two different modes: in a transfer-recall mode, or in a direct mode (no recall).

Whisper Announce

Allows a party to place a directed page to a busy SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET 420, or SUPERSET 430 telephone. A short burst of ringing precedes the voice announcement, advising the busy party that an announcement is following. The announcement is heard through the handset, only by the paged party. The other party will hear silence.

After initiating a Whisper Announce, if the paged party has COS Option 501, Override Announce, enabled, the paging party hears a short burst of ring-back tone and can talk immediately after the burst of ringing.

After initiating a Whisper Announce, if the paged party has COS Option 501, Override Announce, disabled, the paging party hears a short burst of busy tone and must wait for the paged party to respond.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.