Maintenance

Introduction

Reliability is a key factor in the choice of any communications system. The SX-200 system is rugged, designed to operate under a wide range of conditions. No expensive equipment room or air conditioning is required. If problems should arise, built in diagnostics and service aids assist the maintainer in quickly isolating and repairing the fault.

Usability is critical, not only for telephone users, but for system installers and maintainers. The system’s modular construction makes installation simple and straightforward. Once the system is installed, the customer data entry features can be carried out through the attendant console, a VT100 compatible terminal, or a personal computer with a VT100 emulator, often without any wiring changes.

Customer Data Entry (CDE)

Customer data entry is accomplished from the VT100 terminal, a PC with a VT100 terminal emulation package, or from the system console. The console LCD guides the installer or maintainer through the data entry procedure by displaying a series of prompts and listing the required steps to be performed. The console displays four lines of 80 characters each. The two top lines display the steps to be taken; the two bottom lines display the prompts that define the 10 function keys on the system console.

All CDE programming is done through a series of English language programming forms, with each form made up of a number of data fields. System features, operation, calling restrictions and toll control are customized to your needs by entering the appropriate data or enabling the appropriate options in the CDE forms. All CDE data is entered using the softkeys on the console, or the keyboard on the terminal and PC.

To ensure the system always meets your changing requirements, authorized personnel can modify the system’s CDE entries at any time by altering the entries in the appropriate forms.

Maintenance Terminal CDE Forms Display

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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