SX-200 General Information Guide

PRI card

The PRI (Primary Rate Interface) card provides SX-200 systems with two links of Primary Rate Access (PRA) to the ISDN service provider.This PRI connection supports the simultaneous transmission of voice and data. Each channel is capable of transmitting voice or data calls at

64kbps. By interfacing the SX-200 switch with the ISDN service provider, it allows SX-200 users to access ISDN services, such as Direct Dial In (DDI), Calling Line Identification (CLID), and Call By Call Service Selection (CBC).

PRI Gateway

The PRI Gateway is an interface that can include the ISDN Network Gateway, the PRI cards and the Ipera 2000 interfaces.

RS-232C

A North American data interchange standard, issued by the Electronics Industries Association (EIA). The equivalent European standard is the V.24 specification.

Recall Button

This refers to the push-button installed on certain types of industry-standard telephones, for the purpose of providing a ground condition to the line when the button is pressed. When used in conjunction with the SX-200 EL/ML system, pressing the Recall button corresponds to a switch hook flash; for example, when a party is being placed on hold. The button is sometimes referred to as the ground button.

Ring Lead

The second wire of a telephone pair, originally named because it was connected to the “ring” of a telephone plug. The first wire (called the tip lead) was connected to the tip of the plug.

SMDR

See Station Message Detail Recording, page 241.

Second Dial Tone

A user making a trunk call through a system usually receives dial tone after the handset is removed, and then dial tone from the CO after the trunk access code has been dialed. However, the ARS feature of the SX-200 EL/ML system would mask the CO dial tone, because the outpulsing sequences are isolated from the user. To prevent confusion a second dial tone can be provided to the user by the SX-200 EL/ML system (as a programmable option) at the appropriate point in the outpulsing sequence.

Soft Hold

See Consultation Hold, page 233.

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Mitel SX-2000 SX-200 General Information Guide PRI card, PRI Gateway, RS-232C, Recall Button, Ring Lead, Second Dial Tone
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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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