Feature Description

Attendant Serial Call

The Attendant Serial Call feature allows an incoming trunk call to be set as a serial call before being transferred by the Attendant. After the call is finished, the Serial Call recalls the Attendant. This allows a caller to speak to several individuals in the system without the need for transfers by the called extensions.

Attendant Source Key

Pressing the SOURCE softkey allows the Attendant to speak with the source party of a call, to swap between the source and destination parties or to split up a conference call. The source party’s extension number, COS, and COR are displayed on the first line of the Console’s LCD display and the destination party is put on Consultation Hold. A party on Consultation Hold at the Console does not hear music.

Attendant Timed Recall

This feature automatically alerts the Attendant when a call extended through the Console or a call on hold at the Console has not been answered within a programmed time-out period.

Attendant Tone Signaling

The Attendant Console usually does not transmit DTMF tones. Applications such as Voice Mail, however, may require the Attendant to transmit tones. The Attendant Tone Signaling feature allows the Console to transmit DTMF tones during a call.

Attendant Training Jacks

Training jacks are provided on the Attendant Console for use by a supervisor or trainer who is training a new attendant. Each Console is equipped with two Attendant jacks. Either jack may be used by the Attendant, while the other provides a monitoring, supervisor, or training function.

Attendant Transfer To Campon

This feature allows the Attendant to connect calls to a busy extension, hunt group or trunk group for automatic completion when the called busy party becomes free. The Attendant cannot camp on but can transfer calls into Campon. See Campon. For details of recall from Campon, see Recall.

Attendant Transparent Multi-Console Operation

The Attendant Transparent Multi-Console Operation feature allows some features to apply to a group of consoles within a tenant. For example, when Transparent Multi-Console is used, a console may review or cancel a Message Waiting indication for any station. Without this feature, only the console that set the Message Waiting for a specific station, can review or cancel it.

Recalls to the RECALL softkey for any console in the group can be answered by any console in the group.

When a SUPERSET display telephone user presses the CALL softkey to call the console in response to a message received, if the message was left by a console with the Transparent Multi-Console Operation feature enabled, the call is turned into a normal Dial 0 call and routes to the Dial 0 point of the SUPERSET telephone.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.