Feature Description

ACD - Recorded Announcements

Recorded announcements are used to tell callers about the progress of their call while waiting in the queue for the first available agent.

ACD - Sets

SUPERSET 4DN, SUPERSET 410, SUPERSET420, SUPERSET430, SUPERSET 4015, SUPERSET4025 and SUPERSET4150 telephones sets provide interactive displays ind information to agent groups and individual agents. SUPERSET 4025, SUPERSET 4125, and SUPERSET 420 telephones may be used in the senior supervisor, supervisor, or agent positions with the ACD TELEMARKETER feature package. SUPERSET 4015 and SUPERSET 410 telephones may be used in the agent position only.

Automatic Number Identification (ANI) on Outgoing Trunks

The Automatic Number Identification (ANI) feature allows the system to identify a calling party to the far end device on an outgoing trunk. After the system has successfully dialed an external number on the trunk the system identifies the calling party by sending the calling party’s extension number as tones or pulses on the trunk.

Automatic Number Identification (ANI) / Dialed Number Identification Service (DNIS) on Incoming Trunks

This feature allows the SX-200 EL amd SX-200 ML systems to identify Automatic Number Identification (ANI) numbers and Dialed Number Identification Service (DNIS) numbers that are transmitted to the system on an incoming trunk. ANI provides the telephone number of the calling party, while DNIS provides the telephone number dialed by the calling party.

The SX-200 EL/ML sustems can receive ANI and DNIS numbers on specific types of incoming non-DISA trunks. After receiving ANI and DNIS numbers for an incoming call, the system can then make the numbers available to other functions within the system. The system can be programmed to provide ANI and DNIS numbers to SUPERSET display telephones, to SUPERSET consoles, to SMDR printers, and to the MAI platform.

On a SUPERSET console, the ANI and DNIS digits for an incoming call are displayed after the call is answered. The ANI digits appear where the trunk information is normally displayed, and the DNIS digits overwrite the COS and COR fields on the console display. When ANI digits are not received, the trunk information is shown instead, and when DNIS digits are not received, the COS and COR fields are visible. By default, ANI and DNIS numbers are not displayed.

On SUPERSET display telephones, the display shows DNIS or ANI digits while the call is unanswered. After the user answers the call, the ANI digits are displayed. When COS - Display ANI Information Only is enabled, the SUPERSET telephone displays the ANI digits during both the unanswered and answered states. Whenever ANI or DNIS digits are not available for a call, the display shows the normal trunk information. By default, ANI and DNIS numbers are not displayed.

The system can be programmed to record ANI and DNIS digits in the SMDR reports. The digits are recorded at the end of the trunk SMDR record. Both ANI and DNIS numbers are recorded

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Revision A

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Mitel sx-200, SX-2000 manual Feature Description ACD Recorded Announcements, ACD Sets, Revision a 135

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

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The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

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In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.