Feature Description

Hotel/Motel - Suite Services

Suite Services associates multiple telephones with one another in a hotel suite for basic call handling, call privileges, SMDR, room check-in and check-out, Caller ID, messaging, and call forwarding.

Hunt Groups

Hunt Groups, or master number hunting, allows a collection of devices to share a common access code. A caller can be routed to or dial the access code, and have the call completed to an available extension in that hunt group. Extensions within a hunt group may still be accessed directly by dialing the extension number. Some special types of hunt groups include

•Recording Hunt Group. See RAD Support.

•UCD Agent Hunt Group. See Uniform Call Distribution.

•Automated Attendant Hunt Group. See Automated Attendant.

•Voice Mail Hunt Group. See Voice Mail Support.

Two types of hunting are provided by the system, circular and terminal:

•Circular Hunting starts at the extension after the last extension in the hunt group at which a call was completed (the extension rung), and hunts overall extensions in the hunt group in the sequence programmed. Hunting stops at the first idle extension found.

•Terminal Hunting starts at the first extension in the hunt group and terminates at the first idle extension found. Hunting takes place in the order in which the extensions were pro- grammed into the hunt group.

Illegal Access Intercept

Calls to restricted access codes or extension numbers can be routed to an answering point for completion. The illegal access intercept point can be an LDN position on the attendant console or any valid reroute point. Illegal number intercept points can be programmed to be different for DAY, NIGHT1, and NIGHT2 operation.

Inhibit Trunk Ring-Me-Back During Dialing

This feature inhibits the operation of a particular instance of the station transfer security feature. If an industry-standard telephone is dialing and goes on-hook while a trunk is on consultation hold, that trunk does not recall the station and is instead dropped. This prevents a trunk from locking when the flash on the trunk was intended as a hangup and the station user did not expect a trunk to be on consultation hold.

Intercept To Recorded Announcement

Incoming trunk calls can be intercepted to groups of recording devices after dialing vacant numbers, reaching busy extensions, getting no answer, or as required.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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