SX-200 General Information Guide

Call Logging

Call Logging provides the telephone user with a log showing a list of all the calls to their telephone set. The log includes all calls answered and not answered, as well as, calls forwarded to another destination. The user can press the Call softkey to return the call.

Call Park from Single-line Sets

This feature allows users of single-line telephones to put a call on hold (parked) and then replace the handset. The call may be retrieved at the extension at which the call was parked, or from any other extension in the system. If Music-on-Hold is available, the parked party hears music. The parking extension may not originate or receive new calls until the parked call is retrieved. It can only access paging equipment.

Call Park from Multi-line Sets

This feature allows you to park a call from your prime line. After you park a call you can make or accept other calls from your prime line.This feature is available on SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 4090, SUPERSET 4150, SUPERSET 410, SUPERSET 420, and SUPERSET 430 telephones.

Call Park System Orbit

This feature allows you to park up to 25 calls in a parking orbit from any line on your display set or console. Your display shows the park access code and the orbit number. You can then page and inform the paged party where they can retrieve the call. After you park the call, your line is free to make or accept other calls.

Call Rerouting

This feature provides flexibility for the routing of incoming calls, attendant access, call interception, and routings for various features. Different types of calls can be routed to different answering points in DAY, NIGHT1, and NIGHT2 service for each tenant. Rerouted calls are processed differently than normal calls. The system considers rerouted calls to be important calls that must get through. Some features on the reroute point are ignored because of this.

Callback

The Callback feature allows the system to notify a caller when a busy device becomes free or when a set has been used after a no answer condition was encountered.

Callback - Busy allows a user who has encountered a busy destination (set, hunt group, or trunk group) to have the call completed when the destination becomes idle. The system continuously monitors the originating set or console and the destination. When the originating set is idle and the call can be completed, the system calls the originating set. When that set or console answers, it calls the destination.

Callback - No Answer allows a user, after dialing an extension which does not answer, to have the call completed after the called party uses the telephone. The system continuously monitors the originating set or console and the called set. When the called set goes off hook

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Mitel SX-2000 manual SX-200 General Information Guide Call Logging, Call Park from Single-line Sets, Call Park System Orbit

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.