Glossary of Terms

Class of Service (COS)

A class of service has a number of different feature options assigned to it. A class of service can be allotted to one or many stations, and enables these stations to have, or be denied, features which are available within the SX-200 EL/ML system. Up to 50 classes of service are available which allow a large number of different groups of station users to be programmed, each with differing feature characteristics.

CODEC

The COder-DECoder is a device used in digital switching and transmission systems, for coding analog signals (voice signals) into a digital format for onward transmission, and decoding a digital transmission to recover the original analog signal.

CODEC/Filter

The CODEC/Filter chip used in the SX-200 EL/ML system consists of a CODEC, a filter and other elements. It forms part of the peripheral card, with the CODEC portion performing the necessary A/D and D/A functions and the filter portion providing low–pass filtering for the line transmission.

Consultation Hold (Soft Hold)

A form of temporary hold. It is used to put a second party on hold while the first party is speaking (consulting) with a third party, or wants to temporarily isolate the second party from conversation.

Control Dual FIM Carrier Card

The card supports up to two Fiber Interfaces Module and connects them to the backplane. It has a 1 km FIM onboard and a connector to plug in a second optional FIM (either a 1 km FIM or an extended FIM).

Control Triple FIM Carrier Card

The card supports up to three Fiber Interface Modules and connects them to the backplane. It has two 1 km FIMs onboard and a connector to plug in a third optional FIM (either a 1 km FIM or an extended FIM).

Control Over Voice

Control over voice is used by the voice mail system to perform most of its signaling functions. A 32 kHz carrier signal is modulated according to the control function, and is transmitted to or from the voice mail system on the same pair of wires used for the audio connection. The carrier frequency lies above the normal audio range of the voice mail system and is therefore inaudible to the user.

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Mitel sx-200 manual Glossary of Terms Class of Service COS, CODEC/Filter, Consultation Hold Soft Hold, Control Over Voice

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.