Feature Description

Keys are arranged in four vertical rows on the PKM 48. Beside each key is a Line Status Display that indicates the status of the key. Up to two PKM 48 devices can connect to the set.

The flash rates for the Line Status Displays on the PKM 48 are identical to those on the SUPERSET 4025, SUPERSET 4125, and SUPERSET 4150 telephones.

Mitel Networks Programmable Key Module 12 (PKM 12) provides SUPERSET 4025, SUPERSET 4125, SUPERSET 4150 telephones with 12 additional personal keys. The SUPERSET telephone requires a SIM 1 or SIM 2 in its base to interface to the PKM 12. The personal keys on the PKM 12 provide the same functionality as the personal keys on a PKM 48. Only one PKM 12 connects to a telephone.

Note: The SUPERSET PKM is no longer available, but is still supported on the discontinued SUPERSET 410, SUPERSET 420, and SUPERSET 430 telephones. This PKM offered 30 additional personal keys. The set can support up to three SUPERSET PKMs.

Q.SIG

Q.SIG allows you to connect PBXs from different vendors together to form a private network. With LIGHTWARE 19 and greater software, ISDN Release 8 or greater, and the Q.SIG MOSS option, the SX-200 EL/ML system can connect with any Q.SIG compatible SX-2000 LIGHT system or any other Q.SIG compatible PBX. The SX-200 system provides end node functionality, that means that the SX-200 system can only connect to one other system in the network. Q.SIG supports incoming calls, incoming Calling Name, Message Waiting Indication, Call Transfer, Call Diversion, Call Offer, and Path Replacement (Partial).

RAD Support

Recorded Announcement Devices (RAD) are supported in the system as recording hunt groups. These special hunt groups have features and restrictions on them that allow efficient use of the recording resources. Recording hunt groups are used in the ACD, UCD, Hotel/Motel Wakeup, Automatic Attendant Overflow, and Automated Attendant features.

For ACD, Attendant Automatic Overflow and Automated Attendant, more than one caller at a time can listen to a recording in the recording hunt group. For UCD and Hotel/Motel Wakeup, only one caller at a time can listen to a recording in the recording hunt group. See Attendant Automatic Overflow, Automated Attendant, and Uniform Call Distribution (UCD). Also see Wakeups.

Recall

The Recall feature ensures that calls do not remain unanswered or on hold for an extended period. Any call that has been extended by a console, or an external call that has been extended by an extension to another party, recalls the console or extension if the call is not answered or remains on hold at the end of a timeout period. Recall also works for outgoing external calls. When a trunk is seized, the calling party becomes the recall point. If the trunk is transferred somewhere in the system, recall is by default to the party that made the call.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.