SX-200 General Information Guide

Feature Categories

The table below alphabetically lists the SX-200 EL/ML features, provides the software release that introduced that feature, and groups the feature into a category. Some features are available to all devices, while others are available to specific devices such as extensions, datasets, consoles, trunks, or SUPERSET telephones; certain features are available only with specific software releases. A brief description of each feature follows the table. A detailed description of each feature can be found in the Features section in the SX-200 EL/ML Technical Documentation.

Feature Categories

Feature

Initial

System

Telephone

Attendant

Hotel

Data

ACD

 

Automated

LIGHTWARE

and Sub-

TELEMAR-

 

Motel

 

Attendant

 

Release

 

 

Attendant

 

KETER

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Abbreviated Dial

Pre LW 15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Access Codes-Global

Pre LW 15

 

 

 

 

 

 

 

Find

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Account Codes

Pre LW 15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Account Codes - Verified

Pre LW 15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Account Codes - Verified

Pre LW 15

 

 

 

 

 

 

 

(Special DISA)

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Add Held

Pre LW 15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Analog Networking

Pre LW 15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attendant Abbreviated

Pre LW 15

 

 

 

 

 

 

 

Dial Number Entry

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attendant Access (Dial 0)

Pre LW 15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attendant Advisory

Pre LW 15

 

 

 

 

 

 

 

Message Setup

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attendant Alarm Readout

Pre LW 15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attendant Automatic

Pre LW 15

 

 

 

 

 

 

 

Overflow

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attendant Bell Off

Pre LW 15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attendant Busy Override

Pre LW 15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attendant Callback-Busy

Pre LW 15

 

 

 

 

 

 

 

No Answer

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attendant Call Forward

Pre LW 15

 

 

 

 

 

 

 

Setup and Cancel

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attendant Call Selection

Pre LW 15

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Attendant Call Splitting

Pre LW 15

 

 

 

 

 

 

 

and Swapping

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Page 1 of 17

102

Revision A

50003510

Page 116
Image 116
Mitel SX-2000, sx-200 manual SX-200 General Information Guide Feature Categories, Revision a 50003510

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.