Supporting Applications

Allows the programming of customized greetings for different incoming trunks

Lists employees associated with each incoming LDN to allow easy transferring

Shows specific transfer information; e.g., cell phones, extensions, or pager numbers for each employee

MITEL MyAttendant on a PC can be used in conjunction with other PCs with MITEL MyAttendant to allow a group of attendants to work as a team. Information such as the client database, and information about calls waiting in the queue is shared via a local area network.

The MITEL MyAttendant system consists of a system unit (PC), monitor, keyboard, TALK TO® CX card, a handset, and optionally a local area network.

The purchased package includes a MITEL MyAttendant Installation Disc, a TALK TO CX card, a handset and cradle, and keyboard stickers. Documentation is provided on the MITEL MyAttendant Installation Disc.

You can use a headset instead of the handset. The headsets that are qualified for use with MITEL MyAttendant are the Monaural Overhead Headset PN 9132-800-500-NA and the Binaural Overhead Headset PN 50000606.

MITEL MyAttendant requires LIGHTWARE 17 Release 4.0 or greater.

FAX Tone Detection

The FAX tone detection application is a purchasable option.

FAX Tone Detection allows incoming FAX calls arriving on the Automated Attendant trunks to be automatically routed to a preprogrammed FAX machine. The Automated Attendant option must be enabled before enabling the FAX Tone Detection option.

Centralized Attendant

The Centalized Attendant application is a purchasable option.

The Centralized Attendant feature allows an attendant on one system to answer calls that arrive at another interconnected system. The call arrives at the attendant via a dedicated Release Link Trunk (RLT), which can be T1 E&M, T1 E&M DISA, E&M, or E&M DISA. When the attendant releases a call to its destination, the RLT is released.

Centralized Voice Mail

The Centalized Voice Mail application is a purchasable option

The Centralized Voice Mail feature allows a single voice mail device to service several interconnected PBXs with LIGHTWARE 17 and greater software.

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Mitel sx-200, SX-2000 manual FAX Tone Detection, Centralized Attendant, Centralized Voice Mail

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.