SX-200 General Information Guide

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Using the tenant of the first member of the auto attendant group ensures that the routing is based on the group called, ensuring that illegal number routing can be set up for each group.

Automated Attendant - Prefix Digits

Each automated attendant group can be programmed in CDE with a string of prefix digits. The prefix can contain from 0 to 4 digits, and is inserted in front of the digits dialed by the caller. This allows the caller to dial a single digit and be routed to devices that have normal multi-digit extension numbers. The prefix is only inserted if the caller dials at least one digit. The prefix can be used to

Provide single digit menus

Reduce digit dialing

Restrict dialing to numbers that start with the prefix

Provide entry into other features that require digits (such as ARS and feature access codes).

Automated Attendant - RAD Operation

RAD operation is similar to the RADs in the ACD TELEMARKETER application. The Automated Attendant feature uses the Auto-Attendant group as an enhanced recording group so the basic recording group features apply.

Automated Attendant - Resource Allocation

Each call entering the Automated Attendant feature uses two primary resources: a RAD and a DTMF Receiver. Usage differs between the two resources as follows. In the case of RADs, every time a RAD becomes free an unlimited amount of that resource becomes available because of the unlimited number of listen-only conferences that can be serviced by that one RAD. When a receiver becomes free, however, only one piece of that resource becomes available because only one caller can use the receiver at a time. Receiver availability therefore becomes the primary resource limitation for the Automated Attendant feature.

Automated Attendant - Vacant Number Routing

Handling of callers dialing a vacant number, such as an unassigned access code, is similar to the illegal number handling described above. In the case of a vacant number, vacant number routing is checked instead of illegal number routing.

Automatic Call Distribution (ACD)

Automatic Call Distribution (ACD) is a purchasable option that distributes calls evenly among trained operators (agents).

The ACD TELEMARKETER is an advanced Automatic Call Distribution (ACD) system that is fully integrated with the SX-200 EL and SX-200 ML systems, and designed with the power and

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Mitel SX-2000 manual Automated Attendant Prefix Digits, Automated Attendant RAD Operation, Automatic Call Distribution ACD

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.