SX-200 General Information Guide

When the user returns and calls the Attendant, the “MSW” indicator appears on the console display to indicate that there is a message waiting for that extension. As an option, the system can be programmed to print a message on a system printer indicating each instance of a new message waiting. See Hotel / Motel Attendant Message Waiting Setup And Cancel.

When Transparent Multi-Console Operation is used, a Console may review or cancel a Message Waiting indication for any station; without this feature, only the Console that set the Message Waiting for a specific station can review or cancel it. A message may also be setup and canceled from the Front Desk.

Attendant Multi-New Call Tone

If an Attendant is actively engaged with an incoming call, the first call placed in the Attendant Call Waiting queue signals the attendant with a single burst of tone. As long as there are one or more calls waiting in the queue, the attendant will continue to hear the single burst of tone at the programmed time interval. The presence of any calls waiting is also shown by the call waiting indication on the top line of the display.

This feature is disabled if the attendant bell is turned off from the console. Also see Attendant Bell Off.

Attendant New Call Ring

If an Attendant is active on a call, the first call placed in the Attendant call waiting queue signals the Attendant with a single burst of ringing. Subsequent calls do not alert the Attendant when they are added to the queue. Their presence is shown by the call waiting indication on the top line of the display. See Attendant Console LCD Display.

Attendant Night/Day Switching

The Attendant can select NIGHT1, NIGHT2, or DAY service using softkeys. Also see Night Services.

Attendant Paging Access

The Attendant may access a paging zone or zones using the PAGE key on the Attendant Console. Pressing the PAGE key connects the console handset directly to the zones of the paging equipment programmed for default access for the console. This overrides any extension announcement in progress. The Attendant can alternatively access the paging circuit by dialing the associated access code followed by a digit (0 - 9) for the zone required (0 accesses all zones).

Attendant Paged Hold Access

The Attendant can put a party on hold and page for someone to pick up the call from the attendant hold position. When paging the called party, the Attendant announces the access code (for feature access code 16) plus the number of the call hold slot position that must be dialed to pick up the call.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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