SX-200 General Information Guide

up to a maximum of 10 digits in length. By default, ANI and DNIS numbers are not recorded in SMDR reports.

Automatic Number Identification (ANI) on Outgoing Trunks

This feature is a mechanism that allows the system to identify a calling party on an outgoing trunk. The identifying information consists of the calling party’s extension number which is transmitted (tones or pulses) on the trunk, after the system has successfully dialed an external number on that trunk.

Automatic Route Selection (ARS)

The ARS feature is part of the system software package. It automatically selects one of a preprogrammed (programmed during CDE) list of trunk routes every time an outgoing call is made. The routes are selected based upon the digits dialed, in order of cost (i.e., least expensive route first), and in accordance with the caller’s toll restriction. The use of digit analysis and digit modification within the ARS package allows the system to recognize and modify any digit string which is dialed by the user, alleviating the need for the user to dial special trunk access codes, or to dial a different digit string for each of the various routes to the same destination.

The complete ARS package provides the following:

•Alternative Routing - automatically selects an alternate trunk route when the first choice is busy. Routes (e.g., tie trunks or WATS lines) are preprogrammed in an implied sequence of selection within the Route Lists Table.

•Least Cost Routing - enables the customer to capitalize on the cost benefits offered by each type of trunk by allowing the installation company to define, via the Route Plans and Route Lists Tables, the order in which the trunk groups are to be selected.

•Toll Control - allows the customer to restrict user access to specific trunk routes and/or specific directory numbers.

•Overlap Outpulsing - seizes a trunk and commences outpulsing as soon as sufficient digits have been received to identify the route.

•Expensive Route Warning - presents a tone to the user during call setup, and, if a SUPERSET 420, SUPERSET 430, SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 4090, or SUPERSET 4150 telephone is used, the message EXPEN- SIVE ROUTE appears on the LCD when the route selected by ARS is programmed as an expensive route.

•Callback Queueing - allows the user who encounters busy tone after dialing an ARS digit string (i.e., all trunks busy) to dial a callback access code, or, if a SUPERSET 420, SU- PERSET 430, SUPERSET 4015, SUPERSET 4025, SUPERSET 4125,SUPERSET 4090, or SUPERSET 4150 telephone is used, to select CALLBACK, and be placed in a queue for the first available trunk.

•Camp-on Queueing - allows the user who encounters busy tone after dialing an ARS digit string (i.e., all trunks busy) to wait off-hook, or, if a SUPERSET 420, SUPERSET 430, SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 4090, or SUPER- SET 4150 telephone is used, to select CAMP ON and remain off-hook until a trunk becomes free.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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