Feature Description

The features serve the following categories:

System

Telephone

Attendant and Subattendant

Key System Support

Hotel /Motel

Data

Automated Call Distribution (ACD TELEMARKETER Application)

Automated Attendant.

System features apply to the system or to devices such as extensions, datasets, consoles, trunks, and SUPERSET telephones. The system features are available to all extension users.

Telephone features apply to the SX-200 EL and SX-200 ML systems for rotary, DTMF, and SUPERSET telephones.

Attendant and Subattendant features apply to the SUPERCONSOLE 1000 Console or the SUPERSET 7000 Attendant Console. It also describes the Subattendant and Enhanced Subattendant features that are performed on a SUPERSET 4150, SUPERSET 430 or SUPERSET 4DN telephone .

Key system features are available to all telephone sets. With the merging of CDE Form 9 (Station/SUPERSET Telephones) and Form 45 (Key System Telephones) in LIGHTWARE 18, the telephone can have a mix of system features and key system features.

Hotel / Motel features apply to Attendant Consoles, Front Desk Terminals, SUPERSET display telephones, Industry-standard, SUPERSET 401 and SUPERSET 401+ telephones, and the SX-200 EL and SX-200 ML systems. Each of these terminal types can access a subset of the Hotel/Motel features.

Data features apply to the data functions that are supported by the SX-200 EL and SX-200 ML systems.

Automated Call Distribution (ACD TELEMARKETER) features apply to SUPERSET display telephones programmed with special displays and softkeys. The displays provide call status and progress messages; the softkeys give single-button selection of ACD features.

Automated Attendant features apply to the direction of incoming calls to a recorded announcement device (RAD). The RAD message instructs callers that by dialing over the message they can access a directory number on the system. Callers choosing not to dial during the message are routed to a default answering point, such as an Attendant, when the message is finished.

50003510

Revision A

101

Page 115
Image 115
Mitel sx-200, SX-2000 manual Feature Description, Revision a 101

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.