Supporting Applications

Door Alarm

The Door alarm generates when a monitored door opens. The monitored doors have two-wired contact sensors; one on the frame and one on the movable door. When the door opens, the sensor contact is lost and the sensor generates an alarm. The alarm goes off when the door opens and remains active until the attendant takes responsibility for the alarm and closes the door. If the door is opened and closed immediately, the alarm will remain active until an attendant takes responsibility for the alarm.

Call Management

The SX-200 EL and the SX-200 ML systems are designed to meet the needs of customers with special call management requirements. The system has the flexibility to accommodate users needing a large number of account codes or abbreviated dialing numbers, as well as those who wish to control communications costs by connecting to a private network or alternate common carrier. Three of the major call management facilities are outlined below.

Dynamic Memory Allocation: For maximum flexibility, the SX-200 EL and the SX-200 ML systems allocate memory only as required to features such as ARS, Toll Control, Verified Account Codes, and Abbreviated Dialing. This avoids the problems associated with allocating fixed blocks of memory to a particular feature.

Universal Digit Handling: Universal Digit Handling gives the SX-200 EL and SX-200 ML systems flexibility in processing dialed digits. It can handle any string from one to 26 digits long. This accommodates both North American and International numbering plans. It also allows access to alternative common carriers.

Internal telephone numbers can be one to five digits long, and conflicts are allowed. For example, extension 123 conflicts with extension 1234. The system can differentiate between conflicting extension numbers. Conflicts could slow down system performance.

Dial-in trunks can have up to two prefix digits to allow for setup of seven-digit private networks and flexible handling of incoming calls.

Automatic Route Selection and Toll Control: Automatic Route Selection (ARS) and Toll Control are integrated features. Long-distance checks are completed before the system selects a trunk. Illegal calls are stopped as soon as they are recognized, and allowed calls, select a trunk group as soon as the route is known. To prevent long delays, dialing on the trunk can start while you are dialing.

Universal Digit Handling, ARS and Toll Control can handle any dialed string from one to 26 digits.

ACD TELEMARKETER® Application

The ACD TELEMARKETER application is a purchasable option.

The ACD TELEMARKETER application is an advanced Automatic Call Distribution (ACD) system that is fully integrated with the SX-200 EL/ML systems, and designed with the power and performance needed to ensure satisfaction in the most demanding call center

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Mitel sx-200, SX-2000 manual Call Management, ACD Telemarketer Application, Supporting Applications

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.