Attendant Trunk Group Status Display, Auto Answer

SX-200 General Information Guide

Attendant Trunk Busy-Out

The Attendant may busy-out a trunk to prevent access to the trunk, and may remove the busy condition as required. If the Trunk Busy-out Enable option is not selected, the Attendant may still access individual trunks, but is unable to force them into a busy condition.

Attendant Trunk Group Status Display

This feature allows the Attendant to display the status of trunk groups in the system. If this feature is activated while the Console is idle, the display is refreshed approximately every 5 seconds to allow a constant up-to-date monitoring of the trunk groups.

Auto - Answer

When the Auto-Answer feature is active, incoming calls give a burst of ringing and the set answers the call in handsfree mode. See Handsfree Operation. When the caller hangs up, a short burst of tone is heard over the SUPERSET telephone’s speaker and the set goes idle. Call origination is not affected. Auto-Answer is available to all SUPERSET telephones (excluding SUPERSET 401, SUPERSET 4001, and 4090 telephones) when the telephone is in headset mode.

Auto - Hold

A SUPERSET telephone user automatically puts a call on hold when a Line Select key on the set is pressed. When this is not desirable, a COS option can be programmed which allows a call to be placed on hold only by pressing the Hold key.

Automated Attendant

The Automated Attendant feature directs incoming calls to a recorded announcement device (RAD). The RAD message instructs callers to dial over the message in order to access a directory number on the system. Callers choosing not to dial during the message are routed to a default answering point, such as an Attendant, when the message is finished. Incoming FAX calls can be detected and routed directly to a FAX destination. FAX tone detection is a separate feature that relies on Automated Attendant.

The Automated Attendant feature is a purchasable option.

Automated Attendant - Auto-Attendant Group

The Automated Attendant feature introduces an additional hunt group type called an Auto-Attendant group. This group is similar to the recording groups used in the ACD TELEMARKETER application but will not accept caller’s input (DTMF). The Automated Attendant Feature is accessed by either rerouting or dialing into an Auto-Attendant group. This group can only contain station ports, and has the main features of any hunt group such as

•Hunt Group Number

•Access Code

•Circular or Terminal Hunting.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.

Mitel SX-2000 SX-200 General Information Guide Attendant Trunk Busy-Out, Auto Answer, Auto Hold

Models: sx-200 SX-2000