SX-200 General Information Guide

Tenanting

Economy of scale makes sharing system services practical. Using the tenanting features, up to 25 small businesses, or departments of a larger business, can share the services of an SX-200 EL or SX-200 ML system. Logically, the system can be divided into up to 25 separate PBXs, each providing its tenant with customized features and services.

Consoles, night bells, Music-on-Hold, CO trunks, and dial-in trunks can either be shared between tenants or allocated individually to each tenant. Switching to night service can be done centrally, or by an individual tenant. Calls through the system can be blocked, so tenants can only call each other on CO trunks. Unanswered or after-hours calls can be answered by a “landlord” console.

Tenants can gain additional flexibility by using SUPERSET display telephones as subattendant positions. The main console position could be handled by these telephones, using line buttons to receive tenant recalls.

Data calls may be assigned to separate tenants, as required, to control access to data devices.

MITEL Application Interface (MAI) Package

The MITEL Application Interface (MAI) package is a purchasable option.

The MITEL Application Interface (MAI) software package allows MITEL computer-based applications to access the system features. MAI is used in conjunction with an external host computer connected via an RS-232 link to a DATASET 2100 device. The DATASET device is connected to a DNIC port on the system via a single twisted pair.

Data Switching

The family of datasets meets customers’ expanding data-switching needs by integrating voice and data in the SX-200 EL or SX-200 ML systems. Datasets provide access to data switching in ASCII format for all types of synchronous and asynchronous data devices.

Data switching is transparent to the system. When data is switched through the system its data format and protocol are unchanged.

For switching data over longer distances, modems can be connected to the system. Modems can be associated with Datasets in a modem pool hunt group for improved access to the system.

NuPoint Messenger

NuPoint Messenger voice mail is an optional service. This powerful PC-based voice processing system, provides call processing, voice and fax messaging, as well as paging support.

With NuPoint Messenger, you can send and receive voice, fax, and compound voice and fax messages at any hour of the day from any multi-tone telephone in the world. You can call the system and access your messages quickly and easily by following the prompts. Fax and voice

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Mitel SX-2000, sx-200 manual Tenanting, Mitel Application Interface MAI Package, Data Switching, NuPoint Messenger

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.