Feature Description

F1 (RECALL): Recalls of calls handled by the console, or for multiple console operation, by any console in the system

F2 (INTERNAL): Calls directed to the console’s internal directory number.

Attendant Destination (DEST) Key

This feature allows the attendant to press a softkey (DEST) to speak to the destination party of a call, to SWAP between the destination and source parties or to SPLIT a conference call. The destination party’s extension number, COS, and COR are displayed on the second line of the console’s LCD display and the source party is put on consultation hold. See Attendant Call Splitting and Swapping.

Attendant Directed Call Pickup

The attendant can perform a directed call pickup from the console. This will permit calls to be retrieved before the recall timer expires or if calls have been transferred to the wrong extension.

Attendant Direct Trunk Select

The console may access (seize) a trunk directly to place a call or to test the trunk.

Attendant DISA Code Setup

This option allows the Attendant to change the Direct Inward System Access (DISA) security code that a DISA caller must dial to access the system.

Attendant Do Not Disturb (DND) Setup, Cancel or Override

The Attendant may set up or cancel Do Not Disturb (DND) for an extension. When calling an extension with DND enabled, the Attendant may override the Do Not Disturb. See Do Not Disturb.

Attendant Emergency Call (911) Detection

See Emergency Call (911) - Detection and Reporting..

Attendant Extension Busy-Out

This feature allows the Attendant to busy out any extension, and to remove the busy-out condition. A busied-out extension is removed from service and cannot originate or receive any calls. If the attendant dials the number of a busied-out extension, the console displays the extension number and “BUSY OUT” in the destination display, and the attendant receives reorder tone.

Attendant Flash Over Trunk

The attendant can flash on any type of trunk by pressing the FLASH softkey. A flash is sent out on the trunk, and dialing is restarted on the trunk.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.