SX-200 General Information Guide

Mitel Networks 6100 Contact Center Solutions

Mitel Networks 6100 Contact Center Solutions (6100 CCS) include automated call distribution, interactive voice response, computer-telephony integration, real-time workforce management, intelligent in-queue messaging, email, web chat, fax routing and queuing, and comprehensive reporting capabilities. The 6100 CCS product has a suite of applications that enable customers to maximize the efficiency of their call center.

The 6100 CCS product incorporates

Mitel Networks 6110 Contact Center Management

Mitel Networks 6115 Interactive Contact Center

Mitel Networks 6120 Contact Center Scheduling

Mitel Networks 6150 Multimedia Contact Center

Mitel Networks 6160 Intelligent Queue.

Mitel Networks 6110 Contact Center Management is an application that manages ACD information. The application uses a familiar Microsoft Excel and Microsoft Internet Explorer interface. Call Center managers can log on to any PC to run reports, monitor real time activities, forecast the number of agents required, and perform numerous management functions over the network.

Mitel Networks 6115 Interactive Contact Center enables supervisors to alter the way calls are handled in the call center.

Mitel Networks 6120 Contact Center Scheduling works in conjunction with the Mitel Networks 6110 Contact Center Management application to optimize staffing levels to match business needs.

Mitel Networks 6150 Multimedia Contact Center works with Microsoft Exchange and Outlook to provide Contact Centers with automatic e-mail distribution. E-mails are sent to one address, and the application manages the distribution based on agent availability and skill level. The process is similar to the way that Automatic Call Distribution works for telephone calls.

Mitel Networks 6160 Intelligent Queue enhances Mitel Networks 6110 Contact Center Management. 6160 IQ is an intelligent recorded announcement device (RAD) that allows call centers to customize which messages callers will hear based on the time, date, and/or number of callers in the queue. The application is managed through a web-based interface with .WAV file recordings.

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Mitel SX-2000, sx-200 manual Mitel Networks 6100 Contact Center Solutions, CCS product incorporates

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.