Feature Description

Return Dial Tone - allows the system to simulate CO dial tone for customers who consider that its absence would confuse the users of their system.

The ARS feature is universal and is compatible with any numbering plan which may be employed by any public network.

Background Music

This feature allows the user of a SUPERSET multi-line telephone to have background music played through the set’s speaker while the set is idle. The Music-on-Hold source provides the music. See Music-on-Hold.

BRI Card Support

The BRI line side supports video conference units, Group 4 FAX units, a PC Data Terminal with a BRI interface (internet access), and an Xpress Office 5232i for remote DNIC operation. The BRI trunk side supports Basic call and incoming call name and can be an access point for video conferencing, Group 4 FAX, internet access and Xpress Office 5232i. BRI Card Support requires Feature Level 2 or greater.

Broker’s Call (Station Swap)

Broker’s Call is similar to the Transfer With Privacy feature. It allows the user to speak privately with two separate parties. When the user hangs up, however, the two parties are disconnected.

Broker’s Call With Transfer (Transfer With Privacy)

The Transfer With Privacy feature is similar to the Broker’s Call feature by allowing the user to speak privately with two separate parties. When the user hangs up, however, the two parties are connected. Transfer with privacy interprets a flash as a swap. A conference cannot be formed by an extension with this feature enabled.

Busy Lamp Field

A Busy Lamp Field (BLF) on the Programmable Key Module indicates to the user the status (Idle, Busy, DND) of a line appearance for a device such as, normal stations, SUPERSET prime lines, logical lines, and trunks. Any SUPERSET telephone with line keys may be programmed to use BLF indicators.

The PKM 48 provides 48 additional BLF indicators to a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone. You can connect up to two PKM 48 devices to either of these sets.

The PKM 12 provides 12 additional BLF indicators to a SUPERSET 4025, SUPERSET 4125, or SUPERSET 4150 telephone. You can only connect one PKM 12 to a telephone.

For appearances of trunks, the indicator indicates the state of the trunk (Idle or Not Idle). For appearances of logical lines, the indicator indicates whether or not a call to the line will find the line busy. If the line is a multi-call line, the indicator indicates idle until there are no free Line

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Mitel sx-200, SX-2000 manual Background Music, BRI Card Support, Broker’s Call Station Swap, Busy Lamp Field, Revision a 137

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.