Feature Description Swap Trade Calls, Swap Campon

Feature Description

Swap (Trade Calls)

This feature permits a SUPERSET telephone user to switch the conversation between two calls. Call Swap places one call on hold while conversation continues with the other call. This feature is similar to the Broker’s Call feature available on industry-standard telephones.

Swap Campon

This feature allows the user of a SUPERSET telephone to put the current call on hold and speak with a camped on party. The telephone user can alternate between the two calls as required, form a three-party conference, or release the telephone from the call, leaving the other two parties connected. This also applies to members of hunt groups. The first extension in the hunt group that does not have Do Not Disturb activated and is logged in (UCD agent hunt groups) is able to swap in the first waiting caller on the hunt group.

System Fail Transfer (SFT)

System Fail Transfer (SFT) (or power fail transfer) is provided by the SFT control port, allowing preselected DTMF or rotary telephones to be connected directly to CO trunks in the event of system failure in the PBX.. To provide system fail transfer, the system requires an external SFT unit or SPINE Bay LS/CLASS trunks. SUPERSET telephones and consoles cannot be System Fail Transfer extensions.

System Identifier

A unique one- to three-digit identifier may be assigned to the system. It appears on traffic measurement and SMDR reports to identify the system when central polling equipment is used for Traffic Measurement, Trunk SMDR, ACD, Data SMDR, ACD SMDR, and Analog Networking.

System ID Module

The system ID module enables operation of the features that were purchased. Removal of the system ID module generates a MAJOR alarm and causes an error code on the Main Control Card.

Tandem Operation

The SX-200 EL and SX-200 ML systems support two PBXs connected in tandem using tie trunks to connect the two systems together. See the Analog Networking, Satellite PBX, and Resale Package features.

TAPI Support Over DNIC

This feature allows a PC to control first-party calls. The PC runs a TAPI-compliant software application that communicates with the system via the RS232 serial port in a SUPERSET 4150 or SUPERSET 4125 telephone.

50003510

Revision A

193 sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.

Mitel sx-200, SX-2000 Feature Description Swap Trade Calls, Swap Campon, System Fail Transfer SFT

Models: sx-200 SX-2000