Feature Description

keys listed above and marked with two asterisks (**), the adjacent LCD or LED indicators are inoperative.

Flash - Calibrated

Users of industry-standard telephones access many system features using a hookswitch flash. Calibrated Flash allows the system to consistently create the proper flash time thus preventing confusion between flash and hang up attempts. On rotary dial sets, the user sends a calibrated flash by dialing the digit “1”. On DTMF sets equipped with a flash key, the user presses this key to send a hookswitch flash to the system.

Flash Control

This set of options limits the use of Consultation Hold (hookswitch flash) under certain conditions when an extension is in a call with a trunk or attempts to establish a call with a trunk.

Flash On Incoming Trunk allows extension users to put an incoming trunk on Consultation Hold. This enables the trunk call to be transferred, held, or added to a conference. The option does not apply when the extension is talking to a DISA trunk that has dialed into the system.

Flash On Outgoing Trunk is similar to the previous option but it applies to outgoing trunks.

Cannot Dial A Trunk After Flashing prohibits the extension user from accessing a trunk, through dialing or picking up a trunk on hold at another extension, while a consultation hold is in progress. The option does not apply to industry-standard telephones with Broker’s Call or Broker’s Call With Transfer in their COS, or when picking up trunk calls that are ringing at another extension.

Cannot Dial A Trunk If Holding Or In Conference With A Trunk prevents devices from dialing a trunk call or picking up a trunk from another extension while another trunk is in a call (conference or two party) on Consultation Hold. This option does not apply to industry-standard telephones with Broker’s Call or Broker’s Call With Transfer in their COS.

Flash Disable

An extension can be inhibited from using all services requiring the use of the hookswitch flash. For SUPERSET telephones, this prevents the extension from putting a call on Consultation Hold.

Flash For Dial 0 (Attendant)

An extension can be set to ring the Dial 0 routing point (usually the Attendant) automatically if a transfer is attempted while in an established call.

Flash For Waiting Call

This feature allows a user to place a call (2-party or multi-party) on consultation hold and connect to a waiting call. This is accomplished via a hookswitch flash. See Campon Warning Tone of this guide for information on allowing the telephone to receive an audible notification of waiting calls.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.