SX-200 General Information Guide Attendant Bell Off

SX-200 General Information Guide

Attendant Bell Off

The Attendant Bell Off feature allows the Attendant to mute the console ringer. Incoming calls are indicated by a flashing Answer Key LED and LDN softkeys displayed on the console. When the console ringer is disabled, “BELL OFF” appears on the second line of the console LCD display.

Attendant Busy Override

The Attendant Busy Override feature allows an Attendant who encounters a busy connection to override the connection and enter the call.

Attendant Callback - Busy/No Answer

The attendant can set up a callback if the called destination is busy or does not answer. The attendant can also cancel all callbacks in the system.

Attendant Call Forward Setup and Cancel

This feature allows the Attendant to set up, review and cancel call forwarding for any extension. The extension for which the Attendant sets up forwarding need not have any of the Call Forwarding features in its COS. The Attendant may also set up Call Forwarding from the extension to the Attendant. The Attendant can also cancel Call Forwarding for all extensions at the same time.

Attendant Call Selection

The Attendant Call Selection feature allows the Attendant to answer calls either in sequence or by call type. The Attendant Console has up to ten call selection positions that appear as softkeys when the console is receiving an incoming call. The system sets up some positions by default for certain call types. Other positions are user defined LDN keys. Calls arriving at the console are queued on a first come first served basis and the answer LED flashes. The LCD display also indicates the number of calls waiting. Pressing the Answer key answers calls in the order that they arrived at the console regardless of call type. Using a selection position softkey answers calls by call type regardless of the time they arrived at the console.

Attendant Call Splitting and Swapping

While setting up a call between two parties, the Attendant may be required to speak to both parties at the same time, or to speak privately with either party. The Attendant can do this by using the CONF, SOURCE, and DEST softkeys.

Attendant Calls Forwarded On No Answer

Calls directed to the console LDN that are not answered within a predetermined time-out period are rerouted to a NIGHT1 destination. The NIGHT1 answer point is programmable through CDE, and can vary depending upon the type of trunk or device that originated the call.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.

Mitel SX-2000 manual SX-200 General Information Guide Attendant Bell Off, Attendant Busy Override

Models: sx-200 SX-2000