Split, Station Message Detail Recording Smdr

SX-200 General Information Guide

providers. The ability to insert a pause is available to SUPERSET 4015, SUPERSET 4025, SUPERSET 4125, SUPERSET 4150, SUPERSET410, SUPERSET420, SUPERSET 430, SUPERSET 3DN and SUPERSET 4DN telephones.

Users of Speed Call key can also use a Speed Call key while they are on a call. This is useful if you need to enter a frequently used account code after you are connected to the number you called.

Split

Split allows a SUPERSET telephone user, engaged in a conference call, to split the call between the conferees. Once active, swapping can take place between the calls, or the conference can be reestablished.

Station Message Detail Recording (SMDR)

Station Message Detail Recording (SMDR) allows data to be collected for each outgoing and incoming trunk call. This data can be output to a printer or a data recording device for subsequent processing.

Subattendant - Basic Function

This feature provides a SUPERSET telephone with enhanced recall and call queuing capabilities, allowing the set to be used as a subattendant position.

Any calls that are handled by the subattendant will recall the subattendant instead of the attendant. Recalls to the subattendant ring the set’s prime line.

Usually, a SUPERSET telephone is considered to be busy when the set and/or the prime line appearances are busy. For a Subattendant, the set is busy only if the prime and all of the appearances of the prime line are busy. The state of the SUPERSET telephone itself is not checked. This allows as many callers as there are appearances to call the SUPERSET telephone under some circumstances. This special line appearance checking makes the set a better backup position.

The Night/Day Switching - SUPERSET display telephones feature can be used to allow the subattendant to select DAY, NIGHT1, or NIGHT2 service for the system. The Subattendant telephone can also be used as the Alternate Trunk Recall point. Note: This Subattendant - Basic Function feature is not related to, and does not interact with, the Subattendant - Enhanced Function features.

Subattendant - Enhanced Functions

The Enhanced Subattendant functions allow a SUPERSET 4150, SUPERSET 430 and SUPERSET 4DN telephone to be used as a Subattendant station for multi-tenanting, consoleless operations (but can be used in conjunction with a Console) where call clearing of twenty five calls per hour is considered to be busy. The functions of the SUPERSET 4150, SUPERSET 430, and SUPERSET 4DN telephone remain intact; the Enhanced Subattendant functions are an addition.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.

Mitel SX-2000, sx-200 Split, Station Message Detail Recording Smdr, Subattendant Basic Function

Models: sx-200 SX-2000