Feature Description

and then returns to idle, the callback is handled in the same way as Callback Busy. Up to 100 Callback requests may be active within the system at any time; however, a maximum of only 25 ARS Callbacks is permitted in these requests.

Campon

The Campon feature allows a device to indicate to a busy party that communication is desired, and to be connected when the party is free. Also, the user can make a continuing request for a trunk when the trunk group is busy, and be connected to a trunk when one becomes free.

If, when calling an extension, hunt group, or ARS, the destination is busy, the caller usually receives a tone for a predefined period and then camps on to the busy device. The type of tone indicates whether or not campon is allowed during the period, or is available at the end of the period. For some calls the period is skipped.

The busy called extension receives a tone alerting the party that there is a call waiting. See Campon Warning Tone. An extension can consult the first waiting party using the Swap Campon feature.

Campon may be initiated on a trunk group that has been programmed to give the Expensive Route Warning. See Expensive Route Warning.

For recall from Campon, see Recall.

Campon Priority Over Call Forward Busy

If an internal call to a set that is busy and has Call Forward - Busy (or Call Forward - Busy/No Answer) activated, the call is immediately forwarded. With this feature, the caller has the option of camping on to the busy set or allowing the forward to take place.

Campon Warning Tone

When a device sets Campon to an extension or hunt group, a warning tone is sent to the extension user over the current call. The warning tone can be programmed to repeat every 5 to 15 seconds.

Centralized Attendant

The Centralized Attendant feature allows an attendant or Subattendant on a system to answer calls that arrive at another interconnected system. This feature is a purchasable option and accompanies Centralized Voice Mail.

CENTREX Compatibility (Double Flash Over Trunk)

This feature provides the ability to send a double switchhook flash out over a trunk. Flashing over a trunk allows for the use of CENTREX features by telephones within the system. Callers must follow the instructions specified by the local central office concerning the use of double flash.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.