Feature Description

Call Forwarding - Forced Call Forward

This feature allows a SUPERSET 4015, SUPERSET 4025, SUPERSET 4125,

SUPERSET 4150, SUPERSET 410, SUPERSET 420, or SUPERSET 430 telephone user to force a dialled call to forward immediately rather than waiting for the ringing timeout. One application of this feature is to leave a quick voice mail message for someone who you know is not at their desk.

Call Forwarding - Forward Call

This feature allows the user of a SUPERSET multi-line telephone which is ringing, to force the call to be forwarded to a pre-programmed forward destination. Users can forward both ringing calls and camped on calls. With a SUPERSET 4150 or SUPERSET 430 telephone, the user may view the calling party identity on the LCD display, and decide if it is to be forwarded or not, rather than having the system forward it automatically.

Call Forwarding - I’m Here

This type of forwarding operates the same as Forwarding -Always, but it is activated from another extension. All calls are forwarded to the new location. The forwarded extension can originate calls in the usual manner.

Call Forwarding - Internal / External Split.

This feature allows internal and external calls to be forwarded to different destinations. For example, internal callers can be forwarded to Voice mail, while external callers can be routed to an attendant. This allows for more professional call handling. Call Forwarding - Always, Call Forwarding Busy, and Call Forwarding - No Answer may have a different destination for internal and external calls. The extension can originate calls in the usual manner.

Call Forwarding - Toggle Keys

Feature keys may be programmed as toggle keys for Call Forwarding - Always, Call Forwarding

-Busy, Call Forwarding - No Answer, or Call Forwarding - Busy/No Answer. The toggle keys allows you to direct your call forwarding temporarily to another destination with a touch of a button. You may toggle back and forth between one forward destination and another without having to reprogram the call forwarding.

This is very convenient for people who leave their desk phone and use a cordless phone for short periods of time. In this case the user could press a Forward Always button on his desk phone when he leaves his desk and takes his cordless. After returning, he would press the Forward Always button again to return the forwarding to its normal state.

LIGHTWARE 19 Release 2.0 introduced tenant-based call forwarding. This allows the installer to assign common call forwarding destinations for Call Forwarding - Busy and Call Forwarding

-No Answer to tenant groups in CDE Form 19. This feature is especially useful in the hotel environment where a one point entry will serve a large group of telephones.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.