Specifications

Assumptions made for this example of receiver requirements

-CLASS hold time = 4.51 seconds average for incoming traffic

-For ACD applications the 100% of total traffic is assumed for the incoming traffic

-For heavy traffic conditions p.999 is recommended.

CLASS Receiver Requirements for Heavy Traffic

 

 

Incoming

CLASS rcvr

Required CLASS

LS/CLASS

Total Calls

Percentage

receivers for ERLANG B

TrafficLoad

Circuits

per hour

of total

Grade of Service

Erlangs

 

 

traffic

P.99

P.999

 

 

 

 

 

 

 

 

 

4

50

35%

0.02

2

2

 

 

 

 

 

 

 

50

100%

0.06

2

3

 

 

 

 

 

 

8

99

35%

0.04

2

2

 

 

 

 

 

 

 

99

100%

0.12

2

3

 

 

 

 

 

 

12

144

35%

0.06

2

3

 

 

 

 

 

 

 

144

100%

0.18

3

3

 

 

 

 

 

 

16

251

33%

0.10

2

3

 

 

 

 

 

 

 

251

100%

0.31

3

4

 

 

 

 

 

 

20

360

31%

0.14

2

3

 

 

 

 

 

 

 

360

100%

0.45

3

5

 

 

 

 

 

 

24

478

31%

0.19

3

3

 

 

 

 

 

 

 

478

100%

0.60

4

5

 

 

 

 

 

 

28

594

30%

0.22

3

4

 

 

 

 

 

 

 

594

100%

0.74

4

5

 

 

 

 

 

 

32

730

29%

0.27

3

4

 

 

 

 

 

 

 

730

100%

0.91

5

6

 

 

 

 

 

 

36

829

29%

0.30

3

4

 

 

 

 

 

 

 

829

100%

1.04

5

6

 

 

 

 

 

 

40

962

28%

0.34

3

4

 

 

 

 

 

 

 

962

100%

1.21

5

7

 

 

 

 

 

 

44

1095

28%

0.38

3

4

 

 

 

 

 

 

 

1095

100%

1.37

6

7

 

 

 

 

 

 

48

1226

28%

0.43

3

4

 

 

 

 

 

 

 

1226

100%

1.54

6

7

 

 

 

 

 

 

Note: Shaded configurations exceed number of system allowable receivers (5)

50003510

Revision A

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Image 237
Mitel sx-200, SX-2000 manual Total Calls, Receivers for Erlang B, TrafficLoad, Circuits Per hour Total, Erlangs, Traffic 999

sx-200, SX-2000 specifications

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