Feature Description

Auto-Attendant groups also have several options programmable through customer data entry (CDE) including

Name

Message Length

Default Destination

Prefix Digits

Dialing Enabled

Wait For Resources Time

FAX destination (used with System Option 99, FAX Tone Detection).

Automated Attendant - Default Destination

When a recording ends, callers who have not dialed at least one digit during the recording are routed to the default destination

Console

LDN

Night Bell

Station

SUPERSET telephone

Logical line

ACD path

Hunt Group

ACD positions (agent, supervisor and senior supervisor)

System Abbreviated Dial.

Automated Attendant - Front End Recording

Front End Recordings present a message to the caller as soon as the call enters the system. For each recording group, dialing can be disabled during the recording. This provides a simple front-end recording without assigning a DTMF receiver. Digits dialed by the caller are ignored, and the prefix digits have no affect. Calls are routed to the default destination as usual.

Automated Attendant - Illegal Number Handling

If the dialed number is illegal, the system checks for illegal number routing. If the tenant group of the first member of the automated attendant group has illegal number routing programmed, the system redirects the caller to the routing point, which could be another group. If there is no illegal number routing programmed the caller is given reorder tone. Examples of illegal number conditions include

Device interconnection

Tenant interconnection

50003510

Revision A

131

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Mitel sx-200, SX-2000 Automated Attendant Default Destination, Automated Attendant Front End Recording, Revision a 131

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.