Hold Reminder, Holiday Messages, Hot Line

SX-200 General Information Guide

Headset with In-Line Switch Operation

SUPERSET 4000 telephones can be equipped with headsets that have an in-line switch. You can use this in-line switch to

•Answer an incoming call

•Terminate a call

•Mute the headset microphone.

You can combine headset operation with the auto-answer feature for complete handsfree operation.

Hold

This feature enables the set user to put the current call on hold and replace the handset or use the set for other calls. While the call is on hold, the user can select all features usually available on the set. The call on hold can be retrieved at the telephone that placed it on hold or at another telephone. This hold feature differs in operation from the Temporary Consultation Hold that occurs during a Call Transfer. See Transfer. See Add Held and Auto-Hold for set hold features. See also Attendant Hold Positions.

Hold Reminder

This feature reminds a user that there is a call on hold at the set. The user hears a single burst of tone at regular intervals until the call is retrieved from hold.

You can program the length of time that the system waits before providing the first reminder tone, as well as the time interval between the reminder tones.

Holiday Messages

SUPERSET telephones can display a holiday message at Christmas and New Year’s. Each minute, the holiday message alternates with the usual time and date message that appears on the SUPERSET telephone display.

Hot Line

Individual sets can be programmed through CDE as hot lines. When the caller goes off hook, the system automatically dials a preprogrammed internal or external number. This feature is typically used for accessing taxi dispatchers or help desk operations.

Hotel/Motel (Lodging)

The hotel/motel feature package integrates standard system features with custom hotel/motel features. The system can also interface with a property management system (PMS). The hotel/motel and property management features are purchasable options.

The SX-200 EL or SX-200 ML system with LIGHTWARE 17 or greater software can operate with either the Hotel/Motel Package or the Property Management System package, but not both packages on the same system.

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.

Mitel SX-2000, sx-200 manual Hold Reminder, Holiday Messages, Hot Line, Hotel/Motel Lodging

Models: sx-200 SX-2000