Feature Description

The LDN keys and the Recall key act as call queueing indicators. Unlike line keys, they cannot be selected to dial on and conversations cannot be held on them. When a Subattendant LDN call is answered, the call is automatically connected to the prime line of the Subattendant telephone. Each LDN position can be programmed as the answer point for a trunk or reroute destination for a particular type of call. To ensure that the prime line is free to answer any LDN calls, the Subattendant prime line cannot be programmed to appear on other devices. The Subattendant can answer a LDN call three ways:

•Going off-hook, where the longest waiting LDN call is then automatically connected to the Subattendants prime line

•Selecting the speaker key, where the longest waiting LDN call is then automatically con- nected to the Subattendant prime line

•Selecting the LDN key directly.

LDN keys with “ring type” set to NO RING are not automatically selected when the Subattendant goes off-hook (or select the Speaker key), therefore they must be selected manually by selecting the No Ring LDN Key. Once answered by the subattendant, an LDN call is treated as though it were a regular call received on a SUPERSET telephone, with the exception of Serial Calls.

Subattendant - Paged Hold Access

The Subattendant can place an incoming call on hold, page the called party and inform them of the digits to dial. The called party can then pick up the incoming call directly from the Subattendant hold position. When the Subattendant accesses a PA Pager with a call on hold, the Hold Pickup Access code is displayed along with the Subattendant identifier code. The Subattendant would then instruct the paged party to call those digits followed by the hold position number. See Paging - PA.

Subattendant - Recall

The Recall feature ensures that calls do not remain unanswered or on hold for an unlimited period of time. Any calls that have been extended by a Subattendant, recalls the Subattendant position if the call is not answered or remains on hold at the end of the timeout period. The LDN keys and the Recall key act as call queueing indicators. Unlike line keys; they cannot be selected to dial on and conversations cannot be held on them. When a Subattendant Recall is answered, the call is automatically connected to the prime line of the Subattendant telephone.

To ensure that the prime line is free to answer any Recall calls, the Subattendant prime line cannot be programmed to appear on other devices. To avoid Recalls tying up the prime line of the Subattendant it is important to program the Recall key. Recalls to the Subattendant will then be queued on the Recall key. The Subattendant can answer a Recall call three ways:

•Going off-hook, where the longest waiting Recall call is then automatically connected to the Subattendants prime line

•Selecting the speaker key, where the longest waiting Recall call is then automatically connected to the Subattendant prime line

•Selecting the Recall key directly.

For further information on the Recall feature refer to Recall.

50003510

Revision A

191

Page 204 Page 206
Page 205
Image 205
Mitel sx-200, SX-2000 manual Subattendant Paged Hold Access, Subattendant Recall, Revision a 191
Page 204 Page 206

sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
Top Page Image Contents