SX-200 General Information Guide

The caller’s COS and COR can be changed (traveling class of service) when a valid Account Code is entered. This can give the caller access to different features and external call privileges. If the caller’s COS is changed and the Direct to ARS feature is enabled in the COS, the Direct to ARS feature operates immediately.

Each Verified Account Code has an active/inactive status. This allows accounts to be denied access when problems are encountered such as nonpayment of billings. See also Account Codes - Verified (Special DISA), Resale Package, Trunk Operation (DISA) and Analog Networking.

Account Codes - Verified (Special DISA)

Verified Account Codes can be used to replace the DISA Access Code. A caller who accesses a Special DISA trunk must dial an Account Code rather than the DISA Code. By using a Verified Account Code, each DISA trunk can have access to its own COS options through the COS and COR associated with the Account Code. SMDR records each of these calls.

Add Held

Add Held allows a user engaged in an active call on a SUPERSET display telephone to add a call that is on hold on another line, to the current line.

Analog Networking

Analog Networking allows an SX-200 EL and SX-200 ML systems to send and receive caller information over a private network. The other nodes in the network can be any combination of Mitel Networks SX-200 PBXs and SX-2000 INTEGRATED COMMUNICATIONS™ systems. Analog Networking uses the ARS Modified Digit feature to insert feature access codes and other codes (called information elements) into the outgoing digit string. The information elements consist of special codes for inserting the caller’s Extension Number, Account Code, and Node Identification.

The system with Analog Networking can function as an end node, an intermediate node, or a hub. As an end node, network elements are transmitted into the network via DTMF digits. As an intermediate node, all information elements received by the intermediate node are passed on to the next node. As a hub, the system receives information elements to provide Calling Party Identification.

The information elements are

Caller’s Extension Number

This element is displayed on consoles and SUPERSET display telephones. When the call is answered, the Caller’s Extension Number replaces the trunk number or trunk name. The Caller’s Extension Number also replaces the trunk number in SMDR records.

Caller’s Dialed Account Code

The existing account code access code identifies the beginning of a Caller’s Dialed Account Code. The Account Code is written into the SMDR record associated with the call. Verified Account Codes can be used to implement Travelling Class Marks by providing a COS and COR

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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.