Feature Description

Class of Service (COS)

Each extension, trunk, SUPERSET telephone, dataset, ACD position, or console is assigned a Class Of Service (COS) which defines the features available for that device. All devices with the same COS have access to the same features. Fifty Classes Of Service are available in the system to provide 50 different levels of feature accessibility. Each COS can have a name associated with it.

Clear All Features

An extension user may cancel all Call Forwarding, Do Not Disturb, and Callbacks Active at that extension.

CO Line Group Key

The CO Line Group key allows the selection of an idle CO line from a CO line group. The key accesses a group of CO lines without having a dedicated appearance for each line on the set. Toll control is handled by ARS. The LCD or LED indicator corresponding to the key has no function.

CO Line Key

The CO Line key originates and answers calls to or from parties outside the system. The key accesses a specific trunk directly. A CO line key may be shared by up to 32 sets, but only one may access it at a time. One other party can join in on a call on the line if the CO line is non-private, or privacy is released.

CO Line - Select Direct

This feature allows a direct access to a specific CO trunk which may or may not appear on the user’s telephone set. This feature must be accessed through any internal line.

CO Line Type - Direct Access - Bypass Key System Toll Control

This feature allows an extension seizing a CO trunk with a line key to bypass the system dial tone and Key System Toll Control. Instead, dial tone from the CO is immediately received. This allows users to hear stutter CO dial tone on their CENTREX lines, indicating the presence of voice mail messages. Users may then access their voice mail or other CENTREX features or they may dial an external destination number.

Conference

This feature allows a set user to establish a conference of up to five parties (including the originating extension), without the assistance of the Attendant.

Conflict Dialing

The system can differentiate between conflicting extension numbers such as “52345” and “5234”. This implies that extensions can be programmed as 1-, 2-, 3-, 4-, or 5 digit numbers with the first digits being identical. The system selects the shorter extension number if the next

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Mitel sx-200 Feature Description Class of Service COS, Clear All Features, CO Line Group Key, CO Line Key, Conference
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sx-200, SX-2000 specifications

Mitel SX-2000 is a versatile telecommunications system designed to cater to the communication needs of both large enterprises and smaller organizations. Known for its scalability and robust features, the SX-2000 offers a comprehensive solution for voice communications, making it a preferred choice in various sectors including healthcare, education, and corporate environments.

One of the distinguishing characteristics of the Mitel SX-2000 is its modular architecture. This design allows organizations to expand their system as needed, adding components such as additional trunk lines, user extensions, and various telephony features without a complete overhaul of their existing infrastructure. This adaptability is a significant advantage for businesses anticipating future growth or evolving needs.

The SX-2000 supports a diverse range of telephony protocols and technologies, including traditional analog and digital interfaces, as well as Voice over IP (VoIP). This flexibility enables seamless integration with existing equipment and the incorporation of modern communication technologies. It supports both TDM and IP technology, allowing organizations to bridge their legacy systems with new VoIP solutions, providing a cost-effective avenue for upgrades.

Key features of the Mitel SX-2000 include advanced call handling capabilities, such as call routing, queuing, and conferencing. The system can manage both inbound and outbound calls efficiently, ensuring that communication flows smoothly within the organization. Furthermore, the SX-2000 allows for advanced voicemail systems, automated attendants, and integration with CRM applications, enhancing productivity and customer service.

In terms of user experience, the system offers a variety of end-user devices, including digital and IP phones, which come equipped with intuitive interfaces. These devices offer features like programmable keys, speakerphone capabilities, and support for unified communications, allowing users to manage their calls effectively.

Security is a significant aspect of any telecommunications system, and Mitel has incorporated layers of security protocols in the SX-2000. This includes encryption for VoIP calls and secure access controls to safeguard sensitive communications.

In summary, the Mitel SX-2000 is a robust telecommunications solution that provides extensive flexibility, scalability, and advanced features. Its ability to integrate with various technologies and support a wide range of user needs makes it an ideal choice for organizations looking to enhance their communication infrastructure. With ongoing advancements in telecommunications technology, the SX-2000 remains a relevant and powerful tool for effective communication.
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